Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Go To Host role.
Rezi rewrites your resume against ISS's job description. Free.
Tailor your resume to this Go To Host role.
Rezi rewrites your resume against ISS's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Go To Host posting at ISS — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Go To Host posting at ISS — free, in seconds.
About the Role
The Go To Host acts as a brand ambassador, embodying principles, culture, and values while delivering outstanding service. This role engages with colleagues and guests, serving as the primary point of contact and the "face" of the client, ensuring a fun, exciting, and personal experience. The role also involves diligent activity logging for business improvement.
Responsibilities
- Ensure clients and Guests feel welcome and their needs are taken care of in a fun, friendly and professional manner at all times
- Ensures all guests and their individual preferences are captured for future visits and think creatively to accommodate special requests
- Utilizes technology to assist in room booking, reserving amenities, guest arrival and any other need a colleague may have throughout their day
- Proactively communicating with the Experience team and other service groups to ensure a “one-team” ethos
- Contributes to team effort by accomplishing related results as needed
- Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
- Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner always
- Using the existing process and technology, assist in room booking and guest arrivals
- Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (i.e., facility cleanliness, comfort factors) and actively log tickets requiring service from other areas
- Dealing with guests and colleagues enquiries promptly and politely
- Providing Technical support in the form of first line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
- Deliver occasional surprise and delight or pop-up events at the home Kitchen areas
- Develop relationships with colleagues and proactively gather information on their needs to identify ISS/Barclays services that ensure total satisfaction
- Coordinate service items, and décor items to activations on a timely basis to include breakdown and storage of items
- Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events
- Capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests
- Proactively communicate with the Experience teams and assist other service groups to ensure a ‘one team’ ethos.
- Assist in driving high colleague participation in all workplace/curated experiences
- Facilitating tours of the entire campus while stating facts and having a positive demeanor
- Supporting the wider team by dispatching support tickets to the hosting community for action, event management and FOH duties
- Train other team members on the role and requirements to ensure coverage in absence, and assist in all training for the GTT
- Assist the team with preparation of reports
- Assists team with the creation implementation of all events and activations on site
- Management of the daily service delivery of the curated experience vendors/activations
- Conduct periodic review and revision of base building documents for your respective floor
- Manage Colleague concerns received in line with general standards
Requirements
- Minimum 3-5 years within customer services experience in dealing with Blue Chip/ High Touch clients
- Proven record of providing stellar customer service.
- Proven ability to function successfully within a strong team environment.
- High Proficiency of Microsoft Office, Excel and Power Point applications, knowledge in property management / Condeco systems a plus
- Excellent telephone skills and verbal communication
- Must be able to lift a minimum of twenty-five pounds
- Must be able to work under pressure and time deadlines during peak periods
- All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment.
- Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
- Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.
Skills
- Customer service
- Microsoft Office
- Excel
- Power Point
- Property management systems (a plus)
- Condeco systems (a plus)
- Telephone skills
- Verbal communication
- Technical support
- Event coordination
- Data logging
Location
- Onsite
Work Type
- Full-time
- Mon-Fri, 6:00 am - 6:00 pm
Experience Level
- 3-5 years customer service experience
Education Level
- High School or College Degree
Salary/Compensations
- $26.95 per hour
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Disability insurance
- Comprehensive leave program
About the Company
- ISS Guckenheimer offers full-time employees a variety of benefits.
- As a global organization ISS Group is committed to making the international community more resilient and just for all people.
- We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.
- We look to lead our industry by example and positively influence the market wherever we operate.
Equal Opportunity
- ISS Group is committed to making the international community more resilient and just for all people.
- We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.
- We look to lead our industry by example and positively influence the market wherever we operate.