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About the Role
Provide massage and body treatments to guests, ensuring their comfort and safety while promoting spa services and retail offerings. Maintain a clean and professional work environment and adhere to company policies and procedures.
Responsibilities
- Provide massage services to guests using props and/or products.
- Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
- Assess guest needs and inquire about contraindications before beginning service.
- Keep up to date with current techniques and modalities.
- Escort guests to and from treatment rooms.
- Arrange workstation, treatment room, and/or drapes.
- Frequently check with guest to promote comfort, safety and security throughout service.
- Promote and sell spa/salon services including retail offerings.
- Clean, maintain, and sterilize tools.
- Maintain cleanliness of workstation and/or treatment room, dispose of trash and dirty linens, and secure supplies and equipment.
- Monitor and stick to time schedule throughout the day.
- Handle inappropriate guest behavior by following Marriott International standard operating procedures.
- Maintain current skills and licensure in service area.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- State or Regional Massage License
- At least 1 year of related work experience.
- No supervisory experience.
Skills
- Massage techniques
- Body treatment techniques
- Hydrotherapy
- Guest service
- Sales
- Tool sterilization
- Time management
- Handling guest behavior
- Maintaining skills and licensure
- Safety reporting
- Company policy adherence
- Professional appearance
- Confidentiality
- Asset protection
- Communication
- Teamwork
- Physical stamina for standing, sitting, or walking for extended periods
- Fine motor skills
- Hand-eye coordination
Experience Level
- 1 year of related work experience
Education Level
- Technical, Trade, or Vocational School Degree
About the Company
- Marriott International is dedicated to being an equal opportunity employer.
- Marriott International actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
- St. Regis Hotels & Resorts combines timeless glamour with a vanguard spirit.
- St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts.
- The St. Regis brand has remained committed to an uncompromising level of bespoke and anticipatory service.
- St. Regis delivers service flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as signature Butler Service.
- Joining St. Regis means joining a portfolio of brands with Marriott International.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.