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About the Role

The Membership Manager supports the Head of Membership in delivering member acquisition, retention, and management. This hands-on and administrative role requires strong organizational skills and attention to detail to ensure smooth operation of membership processes and maintain member satisfaction.

Responsibilities

Maintain and manage the member introduction calendar, ensuring new members are properly introduced.
Host and lead member introductions, ensuring a warm welcome and clear understanding of House rules and values.
Ensure accurate recording of attendance on Salesforce and coordinate follow-up for missed sessions.
Monitor and record member behavior, maintaining detailed logs on Salesforce and flagging issues.
Support adherence to House rules to maintain community standards and values.
Monitor member engagement and satisfaction, gathering feedback to identify potential churn risks.
Assist in executing strategies to enhance member retention.
Address member concerns and issues through feedback emails, maintaining records and leading follow-up actions.
Plan and draft the monthly member outreach email, collaborating with marketing teams.
Facilitate ad hoc communications with support from the Global Marketing team.
Drive awareness of operational updates and events through local push notifications.
Meet regularly with applicants to ensure they are contacted before approvals.
Follow up with Committee members to ensure applicants are submitted before meetings.
Prepare membership applications for review, ensuring all necessary information is present.
Prepare Committee approval lists for review before each meeting.
Attend Membership Committee meetings, taking notes and providing administrative support.
Support the Committee by scheduling meetings.
Maintain accurate and up-to-date member records on Salesforce and other systems.
Assist with the preparation of reports and presentations on membership performance.
Monitor key metrics related to member satisfaction, attendance, and retention.
Manage and respond to membership emails and member requests.
Provide administrative and operational support to the Head of Membership.
Understand membership numbers and targets.
Support the Head of Membership with outreach initiatives and events related to membership growth.

Requirements

Strong organizational and administrative skills.
Experience in managing calendars and member records in Salesforce.
Excellent interpersonal and communication skills.
Ability to interact confidently and professionally with a wide range of people.
Strong attention to detail, particularly when preparing documents and recording feedback.
A proactive and problem-solving mindset.
Ability to handle sensitive situations with discretion and professionalism.
A strong network and understanding of the creative industries.
An interest in hospitality or private members' clubs is advantageous.

Skills

Salesforce
CRM systems
Interpersonal skills
Communication skills
Attention to detail
Problem-solving
Discretion
Professionalism
Networking
Administrative skills
Organizational skills

Benefits

Competitive compensation packages
Global benefits and perks
Training to develop technical and managerial skills
Medical, Dental & Vision
Retirement fund with a 2% match
Sick days
Vacation days
Career progression domestically or internationally
Managerial or technical career advancement
Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
Access to internally and externally run courses
Access to monthly Cookhouse & House Tonic calendars, trips, trainings, and events
Access to monthly team events (fitness sessions, cinema screenings, art classes)

About the Company

Soho House offers competitive compensation packages that feature global benefits and perks.
Soho House can progress your career domestically or internationally as well as managerially or technically.
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
Cookhouse & House Tonic: Celebrating our passion for food and drink.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.