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About the Role
Serves as an initial point of contact for advanced imaging by performing check-in/check-out functions, booking patient appointments, prior authorizations, and insurance verification. Acts as a resource for other staff, ensuring compliance and confidentiality while promoting the organization's mission and philosophy.
Responsibilities
- Performs front desk duties including opening office, answering phones, booking appointments, greeting patients, check-in/check-out, and end-of-day processing.
- Schedules imaging appointments according to clinician orders, protocols, and guidelines to optimize patient access and workflow.
- Confirms appointments with patients and provides necessary preparation instructions.
- Collaborates with imaging technologists to ensure smooth schedule flow.
- Completes full patient registration, collecting and entering insurance and demographic information.
- Communicates appointment changes, delays, and other pertinent information to patients and staff.
- Coordinates patient movement within the imaging department.
- Maintains accurate scheduling, registration, and patient account information in Epic and other systems.
- Maintains current knowledge of insurance requirements, prior authorization processes, and verification procedures.
- Verifies insurance eligibility, benefits, and coverage requirements prior to services.
- Obtains authorizations and pre-certifications from insurance carriers.
- Reviews imaging orders and documentation to ensure authorization requirements are met.
- Serves as a resource for patients and staff regarding insurance coverage, authorization status, and scheduling.
- Communicates authorization outcomes, coverage limitations, and financial responsibility to patients and offices.
- Acts as a liaison between clinicians, patients, and technologists, coordinating with referring clinicians and insurance carriers.
- Maintains access to online resources.
- Ensures authorization, verification, and insurance information is documented in Epic.
- Identifies and escalates authorization denials, delays, or coverage concerns.
- Informs clinicians and management of issues causing delays in scheduling, authorization, or reimbursement.
- Researches and resolves patient account problems from site requests.
- Communicates coding issues and submits adjustment journals with the radiology team and clinicians.
- Maintains timely and accurate workflows for efficient advanced imaging operations.
- Researches and resolves patient account problems in work queues.
- Serves as a resource for Business Office staff.
- Assists with training of Business Office staff.
- Adheres to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
- Ensures regular and dependable attendance.
- Follows company core competencies.
- Works required holiday shifts.
Requirements
- High school diploma or GED.
- One or more years of experience in a healthcare facility office, including scheduling, referrals, and prior authorizations.
- Experience using a PC in a Windows environment.
- Experience working in the office of an advanced radiology facility (preferred).
- Experience working with ICD-10 and CPT coding (preferred).
- Must attend and complete all work queue training and pass tests if working in the charge review work queue.
Skills
- Excellent verbal and written documentation and communication skills.
- Knowledge of medical terminology.
- Familiarity with procedural and diagnostic coding.
- Familiarity with ICD and CPT coding methodology.
- Knowledge of medical insurance, collections, and appointments.
- Keyboarding ability.
- Excellent customer service skills.
- Excellent computer and keyboarding skills, including familiarity with Windows.
- Excellent interpersonal and problem-solving skills.
- Ability to work in a team environment.
- Ability to manage competing priorities.
- Ability to engage others, listen and adapt response to meet others’ needs.
- Ability to perform job duties in a professional manner.
- Ability to align own actions with those of other team members.
- Ability to understand, recall, and communicate factual information.
- Ability to understand, recall, and apply oral and/or written instructions.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to apply common sense in performing job.
Location
- Central Texas
Work Type
- Full-time
Experience Level
- 1+ years
Education Level
- High school diploma or GED
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- PTO
- 401(k)
- EAP
- Life Insurance
- Long Term Disability
- Tuition Reimbursement
- Child Care Assistance
- Health & Fitness
- Sick Child Care Assistance
- Development
About the Company
- Austin Regional Clinic has been voted a top Central Texas employer for over 15 years.
- One of central Texas’ largest professional medical groups with 35+ locations and continuing to grow.