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About the Role
We’re looking for a Talent, Strategic Projects Associate to build systems from zero to one and take on some of recruiting’s biggest, most ambiguous bets. You’ll work alongside teammates to understand how they work, uncover problems, and identify practical solutions. From sourcing and candidate engagement to interview coordination and approvals, you’ll define the problem, ship the smallest testable version, and turn what works into a repeatable program with a clear owner before moving to the next challenge. You’ll also lead team-wide enablement sessions that help teammates put new tools and workflows into practice, and support executive searches through research and talent identification.
Responsibilities
- Work directly with teammates to understand their workflows, identify friction, and prioritize problems worth solving
- Build AI tools, automations, and systems from zero to one, testing early versions with the team and improving them based on feedback
- Own ambiguous projects from problem definition through execution, aligning stakeholders and keeping work moving
- Turn successful experiments into repeatable programs, with clear documentation, ownership, and handoffs
- Design and lead team-wide enablement sessions, helping teammates build confidence with new tools and apply them in their daily work
- Research companies and leadership teams, identify executive talent, and turn findings into clear, actionable briefs
Requirements
- 2–5 years of experience in executive search, recruiting operations, consulting, program management, or a similar environment
- A track record of building tools, systems, or programs from scratch and helping others use them successfully
- Experience turning loosely defined problems into practical solutions, from an initial test through rollout and handoff
- Hands-on curiosity about AI and a habit of experimenting with it to solve real problems
- Strong research, writing, and organizational skills, with dependable follow-through
- Comfort with ambiguity, openness to feedback, and a desire to take on increasing ownership
Skills
- AI tools
- automations
- systems building
- program management
- research
- writing
- organizational skills
- follow-through
- AI experimentation
Location
- in-office
Work Type
- full-time
Experience Level
- 2-5 years
Salary/Compensations
- $120k – $180k + equity
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy
About the Company
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
- We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- We’re an in-office company, driven by a shared commitment to excellence and velocity.
- Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.