Transitional Case Manager, Substance Use Disorder Service (SUDS)
CMHA Thames Valley Addiction and Mental Health Services · CA
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About the Role
The Addiction Transitional Case Manager will perform duties and responsibilities consistent with providing a psychosocial model of care to assist in streamlining access to community addiction and mental health supports for individuals who are presenting to hospital services. This is a front-line, clinical position providing crisis intervention, brief addiction transitional case management, and system navigation related to substance use health. This position provides support and care pathways to community-based addiction and mental health services in a collaborative manner to reduce avoidable, unnecessary and repeat emergency department visits or admissions.
Responsibilities
- Share in the provision of face-to-face Entry / First Contact / Intake Services as well as using virtual technology and clinical conferencing
- Provide a quick response to urgent situations as they arise
- Provide intervention and short-term support to individuals experiencing an addiction or mental health crisis
- Facilitate early linkage with internal programs and/or other agencies and/or supports i.e. family, neighbours etc. by communicating and coordinating relevant information and providing case management services until linkages are created
- Provide screening for addiction and mental health issues and assessment of appropriateness of service
- Provide addiction and mental health screening, referrals for psychiatric consultation, mental health supports and referrals to community resources
- Provide and facilitate referrals to addiction resources as appropriate
- Provide referrals to all appropriate social and health related services based on client wishes
- Offer harm reduction strategies as well as abstinence strategies based on client’s intentions and stated needs
- Provide discharge planning and support
- Deliver appropriate level of navigational support based on client capacity
- Share information about health and community/social services and link clients to same
- Provide assessment, treatment planning, referral, advocacy, preliminary case management, community treatment and education as appropriate to persons who have concerns about their own substance use or someone else’s.
- Counselling may be on an individual or group basis
- Facilitate community treatment groups as needed and appropriate
- Engage in advocacy and system transformation as appropriate
- Provide the above-mentioned clinical services at various points of access and other locations as designated and needed
- Manage and meet targets for a clinical caseload and maintain direct service requirements
- Manage indirect services and administrative duties
- Engage in community development, community awareness, education and outreach as designated and appropriate
- Maintain awareness of and adherence to agency policies and protocols
- Establish a caring and therapeutic relationship with clients; demonstrating trust, respect, and honesty
- Promote decisions/actions that are consistent with a culture that values client-centred care
- Demonstrate ability to deal effectively with sensitive issues with clients and families using a harm-reduction and trauma-informed approach
Requirements
- College diploma or university degree in a mental health or addiction related field, e.g. BSW, MSW, post-graduate diploma in addictions or equivalent
- Valid Driver’s License: minimum G2 class required
- Access to a vehicle required for personal transportation
- Current, satisfactory Police Vulnerable Sector Check (PVSC)
- Demonstrated ability to attend work regularly
Skills
- Crisis intervention
- Brief addiction transitional case management
- System navigation related to substance use health
- Psychosocial model of care
- Harm reduction strategies
- Trauma-informed approach
Location
- London, Ontario (London Zone)
Work Type
- Full-Time
- Contract (Approximately 4 months)
Experience Level
- Clinical work experience ideally in substance use assessment and treatment including intake services, referral and treatment planning
- Experience working with community and health care organizations and leveraging community resources to coordinate healthcare and support services
- Experience in crisis intervention/management and crisis resolution
- Experience conducting complex assessments and treatment plans (including safety plans)
Education Level
- College diploma or university degree in a mental health or addiction related field
- BSW
- MSW
- Post-graduate diploma in addictions or equivalent
Salary/Compensations
- Starting rate: $27.14 per hour (Level 1 – Direct Service)
- Wage differential: $30.01 per hour for Level 1 – Direct Service, Regulated
- Grid progression up to Level 8: $34.41 per hour (non-regulated), $37.26 per hour (regulated)
- Premiums of $2.00 per hour for eligible Evening/Night (8:00pm – 7:00am) and Weekend Shifts
Benefits
- 9% in lieu of benefits
- Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
About the Company
- We believe that everyone has the right to live with dignity, autonomy and independence in our community.
- Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
Equal Opportunity
- We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities.
- If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca