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About the Role
KORE Solutions is seeking an Infrastructure Engineer to join their technical team. This role involves implementing and supporting server environments and networking hardware for BAS/BMS solutions, with a customer-facing capacity to deploy scalable infrastructure and bridge technical capabilities with client needs.
Responsibilities
- Monitor and maintain server, storage, and network systems for BAS/BMS technologies.
- Manage infrastructure components through incident, problem, and change management processes.
- Perform root cause analysis for infrastructure incidents and execute critical patches and upgrades.
- Conduct infrastructure health checks, capacity planning, and performance tuning.
- Support disaster recovery and backup operations, including regular testing.
- Maintain system documentation, operational procedures, and configuration records.
- Participate in internal and customer-facing projects, adhering to PMLC and SDLC frameworks.
- Identify and implement automation opportunities to improve operational efficiency.
- Respond to monitoring alerts and perform advanced troubleshooting for connectivity and performance issues.
- Act as a technical point of contact for clients, translating complex requirements.
- Collaborate with internal teams and departments to resolve cross-functional technical issues.
- Participate in an on-call rotation for after-hours support.
Requirements
- 2–5 years of experience in network engineering and/or infrastructure support.
- Hands-on deployment and support experience with Fortinet (FortiGate firewalls), MikroTik (Routing and switching), Cisco (Routing and switching), Dell Servers & Storage, and Virtualized & Containerized Systems.
- Deep technical understanding of TCP/IP, DNS, DHCP, Advanced Routing and Switching (VLANs, Subnets, NAT, ACLs), and VPN technologies (IPSec, SSL VPN).
- Proficiency in network troubleshooting tools and methodologies.
- Strong documentation skills.
- 3+ years of experience in infrastructure operations or a related IT support role.
- Experience in project implementation or site-based infrastructure rollouts.
- Experience with network monitoring tools and logging systems.
- Basic scripting or automation skills (e.g., Python, Bash).
- Valid passport and willingness to travel within Canada and the United States.
- Reliable access to personal transportation for local site visits.
Skills
- Effective Communication, written and spoken
- Docker and Kubernetes
- MySQL, PostgreSQL, MongoDB, SQL Server
- Terraform, Ansible
- Prometheus, Grafana, Elasticsearch, Zabbix
- Fortinet, Cisco/Meraki, Juniper, MikroTik
- Ability to prioritize tasks for desired outcomes
- Bash, Python, PowerShell
- Debian, Windows Server
- Proxmox
- Client-Centric Mindset
- Collaborative Spirit
- Analytical Problem-Solving
- Operational Excellence
Location
- Remote
- On-site (office environment)
- Customer sites (Canada and United States)
Work Type
- Hybrid
- Full-time
Experience Level
- 2-5 years
- 3+ years
Education Level
- Fortinet NSE (or equivalent)
- Cisco CCNA
- MikroTik MTCNA
Salary/Compensations
- $90k-$100k
About the Company
- KORE Solutions is a subsidiary company of HTS, an innovative technology solutions and services provider focused on the HVAC manufacturer’s representative industry.
- KORE offers business intelligence software, help service support, and end-to-end solutions.
- The company prioritizes communication and collaboration, fostering a teamwork-oriented culture.
- Team members work closely with all departments to develop software and infrastructure.
- Contributions have a direct impact, enhancing processes and driving meaningful change.
Equal Opportunity
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, KORE is an equal opportunity employer.
- We are committed to a workplace of diversity and inclusion.
- KORE encourages applications from all candidates that represent the full range of communities across Canada.
- All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law.
- Accommodations are available upon request, for all aspects of the recruiting process and thereafter.