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About the Role
The Billing Operations Analyst is responsible for the day-to-day administration of core billing systems, ensuring accuracy, functionality, and reportability. This role involves maintaining system setups, running reports, and resolving data and invoice errors before they reach customers, working closely with internal, cross-functional teams.
Responsibilities
- Maintain billing master data in Oracle, including customer accounts, bill-to/ship-to sites, contacts, billing frequencies, tax, and entity setups.
- Administer Esker for invoice delivery settings, customer portal users and access, delivery rules, and failed or bounced deliveries.
- Support Service Cloud case handling for billing, including queues, case categorization, templates, and routing of billing-related cases.
- Process database updates using systematic loader tools and upload forms.
- Manage user access, setups, and credentials across billing and customer portals, maintaining an inventory of portals and owners.
- Test and validate system changes, releases, and fixes from IT or vendors (UAT), documenting results.
- Run and distribute recurring billing reports such as invoice run summaries, exception reports, unbilled/billing holds, delivery failures, and credit memo activity.
- Build ad hoc reports and extracts in Oracle and Excel to address inquiries from Billing, AR, Finance, and Sales Operations.
- Monitor data quality and identify trends in repeat errors, missing data, or accounts falling out of billing.
- Investigate and fix straightforward billing errors, including incorrect addresses, contacts, tax codes, billing frequency, or delivery methods.
- Manage invoice exception and failed-delivery queues daily, clearing items within agreed turnaround times.
- Triage issues requiring deeper fixes, document root causes, and hand off to IT or vendors with clear reproduction steps.
- Write and maintain Standard Operating Procedures (SOPs) for system tasks, month-end billing steps, and common fixes.
- Support month-end close and billing runs with checks, reconciliations, and sign-offs.
- Recommend process and tooling improvements to reduce manual work and repeat errors.
- Perform other duties as assigned by management.
Requirements
- High School (or GED) required.
- 1-3 years working in Billing, A/R, Order Management, Finance Operations, or Business Systems Support.
Skills
- Strong analytical skills with proficiency in data analysis and problem-solving.
- Working knowledge of Oracle EBS and Esker operations.
- Working knowledge of ERP or billing systems (Oracle preferred; SAP, NetSuite, Microsoft Dynamics, or similar).
- Basic SQL or reporting tools (Oracle BI, Power BI, Tableau).
- Strong proficiency in MS Excel, including lookups, pivot tables, filters, and basic data cleanup.
- Exposure to subscription or recurring billing environments.
- Ability to work independently and manage multiple priorities.
- Methodical troubleshooting skills to identify root causes.
- Ability to create Root-Cause/Solution documentation.
- Detail-oriented with strong organizational skills.
- Outstanding verbal and written communication skills, both technical and non-technical.
- Ability to collaborate as part of a team in a fast-paced environment.
Location
- On-premise
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- High School (or GED)
- 2-4 year Degree in Accounting, Finance, Business Administration or similar field preferred
About the Company
- Mood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide.
- With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging.
- Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.
- For further information about Mood Media, please visit www.moodmedia.com.
Equal Opportunity
- Mood Media is an Equal Opportunity Employer.
- All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.