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About the Role
The Billing & Collections Specialist is responsible for managing a portfolio of non-standard customer accounts, ensuring accurate and timely invoicing and cash collection. This role involves interacting with customer AP portals, resolving rejections, managing past-due balances, and serving as the primary billing contact for assigned accounts.
Responsibilities
- Submit invoices to customer AP portals on each billing cycle.
- Convert invoices into customer-required formats, including specific templates, consolidated invoices, and spreadsheets with supporting backup.
- Maintain each account's delivery requirements, including portal credentials, PO numbers, submission deadlines, and contacts.
- Monitor portal status and promptly resolve rejections such as missing POs, incorrect remit-to information, or tax/pricing mismatches.
- Ensure PO coverage is current by requesting new or increased POs from customers.
- Manage Accounts Receivable for assigned accounts, including aging, past-due follow-up, payment commitments, and cash forecasting.
- Contact customer AP and business contacts via email, phone, and portal to secure payments.
- Research and resolve disputes and short-pays by collaborating with Billing, Sales, Customer Care, and Field Operations.
- Apply escalation steps for seriously past-due accounts, including service holds or hand-off to a collections partner.
- Document all activity and commitments in systems to maintain complete account history.
- Serve as the primary billing contact for assigned accounts, building working relationships with customer AP teams.
- Onboard new managed-billing customers by gathering requirements, setting up delivery, and confirming initial invoice acceptance.
- Identify accounts suitable for standard or automated delivery and report recurring issues for upstream resolution.
- Report on account status, including invoices delivered, rejections, disputes, and aging.
- Perform other duties as assigned by management.
Requirements
- High School diploma or GED.
- 2-4 years of work experience in Accounts Receivable, Collections, Billing, or customer-facing finance operations.
- Previous experience with national/enterprise retail, restaurant, or hospitality customers in a Billing/Collections role is preferred.
Skills
- Working knowledge of Oracle Receivables, Esker, or Salesforce.
- Strong proficiency in MS Excel for reformatting invoice data, building backup, and tracking accounts.
- Knowledge of EDI or e-invoicing formats.
- Exposure to subscription or recurring billing environments, PO-based billing, or multi-site accounts.
- Demonstrated persistent and professional collections history.
- Ability to work independently and manage multiple priorities.
- Detail-oriented and highly organized.
- Ability to manage multiple accounts with various requirements and deadlines effectively.
- Outstanding verbal and written communication skills.
- Ability to provide courteous and confident customer service by phone and email.
- Ability to have difficult billing and collections conversations with customers.
- Ability to collaborate as part of a team in a fast-paced environment.
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2-4 years
Education Level
- High School or GED
About the Company
- Mood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide.
- Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging.
- Serves more than 500,000 customer locations in over 140 countries, reaching 165 million+ consumers each day.
Equal Opportunity
- Mood Media is an Equal Opportunity Employer.
- All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.