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About the Role

The Senior Supply Chain Manager will own order fulfillment end-to-end for In Common With, managing order management, logistics, and customer service. This role involves improving operational workflows, managing production and service teams, and collaborating with various departments and external partners to ensure smooth order processing from order placement to delivery. Success is defined by reliable order fulfillment, excellent customer experience, and efficient operations.

Responsibilities

Drive cross-functional planning with production, procurement, and inventory managers to align manufacturing schedules with open orders, material availability, and project deadlines.
Identify potential manufacturing delays early and coordinate with production to adjust schedules, proactively notifying the Sales team and/or clients of changes.
Refine operational systems and documentation with up-to-date information for organizational transparency.
Project manage complex orders, including custom projects and large volumes.
Manage 3PL relationships and day-to-day fulfillment, monitoring key performance metrics.
Oversee order management from receipt to delivery, serving as the escalation point for project timelines, status updates, and supply chain/logistics issues.
Partner with the sales team to support Trade and Contract clients, managing complex logistics, delivery windows, and documentation for commercial job sites.
Lead the Customer Service function, ensuring timely and proactive communication regarding lead times, order status, tracking, and freight quotes.
Develop and lead the RMA process, handling transit damage claims, fixture issues, and component replacements for efficient resolution.
Own the logistics strategy and budget, selecting optimal transport methods (parcel, LTL freight, white-glove).
Establish and maintain packaging standards to ensure secure shipping and minimize transit damage.
Develop and refine workflows for accurate shipping documents, customs paperwork, and freight quotes.
Build and refine workflows for clear visibility into the order lifecycle.
Track, analyze, and report key operational health metrics (OTD, damage rates, fulfillment costs) to the Director of Supply Chain.
Identify and report trends in product, assembly, or packaging quality and efficiency to the Product Operations team.
Shape department fulfillment goals into the logistics strategy and budget.
Manage Production and Service teams and own outbound logistics with minimal oversight.
Address manufacturing delays before they impact clients and directly manage complex or custom orders.
Align Procurement and Inventory on manufacturing schedules and material availability.
Resolve order, logistics, and customer-service issues within authority and escalate risks with recommendations.

Requirements

6+ years of order management, fulfillment, production, and/or logistics experience.
3+ years managing people and cross-functional programs in product-based industries (ideally lighting, furniture, or high-end retail).
Advanced proficiency with Google Sheets, CSV, and Excel.
Deep understanding of parcel and shipping, crate packaging, and damage mitigation for fragile products.
Hands-on experience with Shopify and a modern WMS/shipping platform (direct ShipHero experience is a plus).
High comfort level building dashboards and trackers in Google Sheets and/or databases like AirTable or Notion.
Experience working with 3PLs, warehouses, FedEx/UPS, and/or freight forwarders.
Experience with a service ticketing system and/or CRM is helpful but not required.
Must be qualified to work in the United States without current or future employer sponsorship.
Detail-oriented with excellent organizational and communication skills.
Skilled at root-cause analysis, with a proactive approach to optimizing and documenting workflows.
Comfort navigating the unique demands of retail consumers, professional interior designers, and commercial general contractors.
A proactive, 'no task too small' attitude.
Motivated by collaboration, problem-solving, and creating order from complexity.
Comfortable working independently in a fast-paced, high-growth environment.
A working style grounded in kindness, curiosity, clear communication, and accountability.
Willingness to roll up your sleeves to get things done.
Able to learn new skills quickly in a fast-paced environment.

Skills

Order Management
Logistics
Customer Service
Supply Chain Management
Production Planning
Inventory Management
3PL Management
Cross-functional Collaboration
Project Management
Data Analysis
Reporting
Google Sheets
Excel
Shopify
WMS/Shipping Platforms
AirTable
Notion
Root-cause Analysis
Workflow Optimization
Communication Skills
Organizational Skills

Location

Brooklyn, New York

Work Type

Full-Time
Onsite

Experience Level

Senior
6+ years of experience
3+ years of management experience

Salary/Compensations

$100,000 - $120,000

Benefits

Medical insurance (100% monthly premium coverage options)
Dental insurance (100% monthly premium coverage options)
Vision insurance (100% monthly premium coverage options)
PTO
401(k) with employer match

About the Company

In Common With is a design studio defining a new vocabulary for interiors, combining old-world craft with at-scale manufacturing. Founded in 2018, the practice focuses on exceptional materials and adaptability in lighting and objects. In 2024, they opened Quarters, a hybrid retail and hospitality destination in Tribeca, crafting a vision of home through collaborations in art and design.
Obsessions with craft and collaboration stem from a boundless interest in people, objects, and their ongoing conversation. Every product and partnership reflects this shared value.