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About the Role
The Operations Manager Trainee (OMT) role is designed to equip individuals with the necessary skills and company knowledge to independently manage a financially viable PDS-supported dental office. The OMT will engage in professional development through a structured curriculum, practical application, and development meetings, with the expectation of independently managing a dental office within 4-6 months.
Responsibilities
- Model company culture, values, standards, and best operational practices.
- Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching.
- Assess, investigate, and resolve staff and patient issues.
- Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
- Drive year-over-year revenue and profit growth.
- Manage expenses to achieve monthly goals and budget.
- Demonstrate proficiency and adherence to cash management and accounting protocols.
- Act as a catalyst in team development for the Perfect Patient Experience.
- Deliver effective leadership, coaching, and mentoring to team members.
- Maintain open communication with direct supervisors, developing trust-based relationships.
- Maintain an appropriate professional appearance and demeanor.
- Gain proficiency in People related functions, including assessment, hiring, retention, performance evaluation, and compensation.
- Ensure compliance with Company policies and regulatory bodies.
- Report weekly to the Regional Manager detailing accomplishments, areas for improvement, and performance goals.
- Demonstrate competency in managing Front Office and Back Office team members by the end of the development program.
- Develop and implement an office success plan, including staff development and office protocols.
- Perform other duties and responsibilities as assigned by direct supervisor.
Requirements
- High school diploma or equivalent.
- Five or more years of related work experience in operational management.
- Must possess and maintain a valid driver’s license and automobile insurance.
- Must have reliable means of transportation to travel to assigned offices.
- In lieu of a valid driver’s license and automobile insurance, must have reliable means of alternate transportation for required travel.
Skills
- Results Oriented
- Effective Team Builder
- Patient Advocate
- Process Focused Operator
- Financial Acumen
- Influencer
- Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems.
- Knowledge of business correspondence and business reporting techniques.
- Knowledge of business principles of profit & loss statements.
- Proficiency in all Microsoft Applications, Epic, 1VU, BOX.
- Proficiency with standard office equipment.
- Independent judgment and decision-making abilities.
- Ability to multitask effectively in a fast-paced and ambiguous environment.
- Ability to prioritize tasks and projects with limited direction.
- Ability to read, analyze, and interpret financial reports and legal documents.
- Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community.
- Ability to draw valid conclusions and apply sound judgment.
- Ability to interpret and apply policies and procedures.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions.
- Strong sense of personal responsibility.
- Ability to work with others and accept direction.
- Strong commitment to educational advancement.
- Flexibility in adapting processes to meet unique needs.
- Ability to communicate effectively and present information, both verbally and in writing.
- Ability to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues.
- Organizational ability and a systematic approach to assignments.
- Ability to identify, analyze, and solve problems.
- Detail oriented.
- Organized.
- Process focused.
- Problem solver.
- Self-motivated.
- Proactive.
- Patient focused.
- Ability to create presentations and use outstanding presentation skills.
Location
- Multiple offices
Work Type
- Full-time
- Onsite
- Field visits
Experience Level
- Five or more years of related work experience in operational management
- Five or more years of experience leading a team, mentoring and coaching subordinates
Education Level
- High school diploma or equivalent
- Associate degree
- Bachelor’s degree
Salary/Compensations
- $35.50-$44.25 / Hourly
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
- Salaried position upon completion of the Operations Manager training program
About the Company
- Now is the time to join Dentists of Queen Anne.
- You will have opportunities to learn new skills from our team of experienced professionals.
- If you're ready to take your career to the next level and gain valuable experience, apply today!
Equal Opportunity
- PDS Health is an Equal Opportunity Employer.
- We celebrate diversity and are united in our mission to create healthier and happier team members.