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About the Role
Applied Materials is the global leader in materials science and engineering solutions, providing essential equipment for semiconductor chips and advanced displays. Join us to push the boundaries of materials science and engineering and advance global technology.
Responsibilities
- Assist in planning daily work schedules within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
- Use escalation policies as required to keep management informed of down situations.
- Verify and approve the operational quality of system equipment.
- Perform daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames.
- Perform wet cleans as required.
- Instruct customers in the operation and maintenance of systems.
- Troubleshoot and correct process variations on systems, partially with assistance from senior engineers.
- Assume responsibility for complete customer satisfaction within assigned accounts.
- Assist in planning, communicating, and coordinating support plans with customer management.
- Perform start-up, warranty, paid service, and service contract activities.
- Perform TIER II start-ups within established time frames.
- Assist on TIER III start-ups.
- Provide technical assistance to less experienced Applied personnel.
- Use training and experience to identify some process related system problems.
- Serve as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects.
- Assist in the preparation of and participate in customer meetings.
- Develop and implement plans to increase productivity.
- Track equipment performance and plan uptime improvement.
- Utilize Quality Improvement Process methods and terminology.
- Plan and execute support activities on a wide range of Applied Materials' systems.
- May need technical assistance in performance of daily responsibilities.
Requirements
- Has developed analytical skills and application of scientific methods to perform a variety of activities.
- Has good understanding of how the team integrates with others.
- Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods.
- Impacts the quality of own work.
- Uses communication skills to regularly exchange information.
Skills
- Materials science
- Engineering solutions
- Preventive Maintenance
- Remedial maintenance
- Escalation policies
- System equipment operation
- Wet cleans
- Customer instruction
- Troubleshooting
- Process variations
- Customer satisfaction
- Support plan coordination
- Start-up procedures
- Warranty service
- Service contracts
- Technical assistance
- Process related system problems
- Company liaison
- Productivity improvement
- Equipment performance tracking
- Uptime improvement
- Statistical Process Control
- Quality Improvement Process
Location
- Albany, NY
Work Type
- Full time
- Assignee / Regular
- Travel: Yes, 10% of the Time
- Relocation Eligible: Yes
Experience Level
- No supervisory responsibilities
Salary/Compensations
- $20.00 - $27.50
Benefits
- Supportive work culture
- Opportunities for learning, development, and career growth
- Empowerment to push boundaries and learn daily
- Programs and support for personal and professional growth
- Comprehensive benefits package
- Potential eligibility for bonus and stock award program
About the Company
- Applied Materials is the global leader in materials science and engineering solutions.
- The equipment created and serviced is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
- The company is at the foundation of the electronics industry.
Equal Opportunity
- Applied Materials is an Equal Opportunity Employer.
- Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
- Applied endeavors to make our careers site accessible to all users.
- If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.
- This contact is for accommodation requests only and cannot be used to inquire about the status of applications.