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Responsibilities
- Prepares food and beverage service areas for service, including setting tables with proper linen, cutlery, and glassware.
- Serves guests in banquet, lounge, or in-room settings, providing outstanding customer service.
- Takes food and beverage orders from guests using the point of sale system.
- Presents orders to the kitchen for preparation, utilizing the POS system and outlining special dietary requirements.
- Delivers food and beverages to guests according to service standards, with an emphasis on guest satisfaction.
- Employs suggestive selling techniques and up-sells with every order, recommending specials, wine, dessert, and cocktails.
- Anticipates guest requirements and needs to improve the standard of service.
- Presents guest checks in a timely fashion for payment.
- Ensures correct coupon, cash, and credit card handling when closing out guest checks, verifying with a Manager if uncertainties arise.
- Maintains the cleanliness and tidiness of the room, including replacing dirty ash trays and resetting furniture.
- Reconciles cash receipts to sales receipts for daily deposit to the General Cashier.
- Restocks service items, cutlery, and glassware, and resets the section for the next shift.
- Ensures that guests requesting beverage service are of legal age.
- Assists any patron or guest when necessary to exit the room and building to ensure their safe departure.
- Attends and contributes ideas to departmental meetings and training & development sessions.
- Takes direction and supervision from the Restaurant Manager and Supervisors.
- Complies with Hotel policies and procedures.
- Performs other tasks as assigned by Management.
Requirements
- Will be trained to work in various Food & Beverage Outlets throughout the hotel.
Skills
- Point of Sale (POS) system usage
- Suggestive selling
- Customer service
- Cash handling
- Credit card handling