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Tailor your resume to this CONTACT CENTER-MEMBER SERVICE REPRESENTATIVE role.
Rezi rewrites your resume against Charter Oak Federal Credit Union's job description. Free.
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Don't guess if your resume is good enough.
See how it scores against the CONTACT CENTER-MEMBER SERVICE REPRESENTATIVE posting at Charter Oak Federal Credit Union — free, in seconds.
About the Role
The Contact Center Member Service Representative is responsible for providing outstanding member service while answering questions, solving problems, and providing solutions via telephone, online, and email.
Responsibilities
- Receives and greets members, determines their needs and refers them to the proper department when applicable.
- Communicates with members and potential members to effectively determine their deposit and loan needs.
- Explains and effectively cross sells credit union services, utilizing APEX tools, while in contact with members.
- Performs all clerical functions related to establishing and servicing deposits, loans and other products and services offered by the credit union.
- Assists members in researching, balancing and reconciling their accounts, exercising prudent judgment in using approved powers to service accounts (such as approving checking accounts, waiving fees etc).
- Maintains a working knowledge of the laws, rules, regulations and procedures regarding credit union products offered to members.
- Presents a professional image (attire, mannerisms and work station).
- Provides suggestions to improve service, control costs, and promote credit union activities.
- Performs Loan Originator duties under Regulation Z by taking applications, and assists a member in obtaining or applying to obtain a loan.
- Oversees and observes all security procedures for the safety and protection of members and the credit union in the safe deposit department.
- Backup for Teller as needed.
Requirements
- Prior Contact Center or banking experience is required.
- Must possess excellent communication and interpersonal skills.
- Ability to work in a fast-paced team environment is essential.
Work Type
- part-time
- full-time
About the Company
- Be a part of the Charter Oak Federal Credit Union Team!
Equal Opportunity
- Equal Opportunity Employer Veterans/Disabled