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About the Role

The Head Teller is responsible for the overall operation of the teller line and building member relationships by providing outstanding service.

Responsibilities

Coordinates and schedules activities of employees engaged in teller functions, ensuring work is performed in accordance with established policies and procedures.
Accurately accounts for funds received and disbursed.
Correctly records member transactions in the credit union’s data processing system.
Provides information to members with respect to their financial and other transactions.
Assists with coaching and training branch employees to help them attain sales goals.
Ensures the team is providing consistent excellent member experience.
Develops schedules and ensures a complement of tellers is available at all times.
Performs member transactions and other clerical duties.
Performs the duties of the MSR position when needed.
Searches records to assist coworkers in locating and reconciling posting errors on member accounts.
Ensures all teller transactions, cash, checks, other forms of funds, ATM, Recyclers and CDM machines are balanced, reconciled, endorsed, and appropriate GL transactions are completed.
Assigns duties and examines work for accuracy, neatness, and conformance to policies and procedures.
Leads the teller staff in member service excellence and sales referrals.
Cross-sells credit union products and services utilizing APEX tools.
Studies and standardizes procedures to improve staff efficiency.
Maintains harmony and ensures teamwork.
Researches and adjusts errors.
Addresses member and employee complaints with the Office Manager.
Ensures Teller cash drawer levels are in conformance with limits.
Holds periodic meetings with staff to review policy and procedures, including holdup and robbery, regulatory compliance, and credit union philosophy.
Performs all clerical functions related to establishing and servicing deposits, loans and other products and services.
Serves as vault teller, including ordering cash from the Federal Reserve, verifying cash received, filling teller cash orders, shipping coin, and maintaining vault security.
Oversees proper availability of daily cash, money orders and travelers checks for the branch.
Performs Loan Originator duties under Regulation Z by taking applications, and assists members in obtaining or applying for loans.
Investigates teller losses and institutes correction workflow.
Responsible for member coin processing, machine maintenance and upkeep.
Mentors new employees.

Requirements

Prior experience in traditional or electronic banking services is required.
Successful candidate must possess excellent communication and interpersonal skills.
Previous sales experience and the ability to work in a team environment are essential.
Achieving quarterly sales is an essential component of the position.
Employees looking to advance with the organization must consistently meet sales goals.
Applicant must be a US Citizen in order to access Electric Boat and EBNL offices.

Skills

Communication skills
Interpersonal skills
Sales skills
Teamwork

Location

Electric Boat offices
EBNL offices

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

About the Company

Be a part of the Charter Oak Federal Credit Union Team!

Equal Opportunity

Equal Opportunity Employer Veterans/Disabled.