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About the Role
The Housing Support Worker provides services to improve tenant mental health, housing stability, and unit conditions, while fostering a harmonious community. This role utilizes mental health recovery principles and a harm reduction approach to deliver flexible, tenant-centered programs and services. The position may involve supervising practicum students or Supportive Employment Program participants.
Responsibilities
- Assess tenants’ needs and provide coaching, practical support, or referrals to fulfill unmet needs.
- Provide informal counseling on mental health, addiction, interpersonal relationships, life skills, food security, and meaningful activities using non-judgmental, recovery, and harm reduction approaches.
- Provide warm referrals to community and health services and collaborate with service providers.
- Offer advocacy services to tenants for their service or benefits rights.
- Support families or refer to services regarding interpersonal relationships, childcare, education, Children’s Aid Society involvement, and family court issues.
- Prevent and de-escalate crises.
- Contact tenants regularly to promote wellness and safety, including wellness checks.
- Collaborate with partner service providers to coordinate care and system navigation for housing stability.
- Work in coordination and collaboration with Property Services and Finance departments.
- Provide after-hours support services to tenants on a rotational basis.
- Encourage independent self-reliance of tenants through referrals to community services and resources.
- Facilitate housing unit rollovers and prepare basic furniture.
- Facilitate unit viewing and/or interviews.
- Orient and welcome new tenants, advising them of their rights and responsibilities.
- Collaborate on and develop tenants’ individualized action plans using mental health recovery principles.
- Collect income verification documentation and assist tenants with forms.
- Remind tenants to report changes in household composition or family income.
- Encourage tenant participation in committees and the larger community.
- Provide eviction prevention counseling, coaching, and support for rent arrears, behavior, fire safety, illegal behaviors, and unit condition issues.
- Inspect housing units and safety equipment annually or more frequently if needed.
- Issue warning letters to address tenancy issues that may lead to eviction.
- Act as agent of the landlord, making and implementing rent or behavioral agreements with tenants and monitoring them.
- Organize and facilitate group activities and community events.
- Encourage tenants to improve overall building environments (e.g., cleanliness, safety, appearance).
- Inform tenants and encourage their participation in organizational and community activities.
- Identify and encourage tenants to pursue leadership opportunities.
- Encourage tenants to become members of the organization.
- Write notes and incident reports for tenants into Information Software Databases (Treat & Yardi).
- Maintain documentation for tenancy management and workplace inspections.
- Facilitate and document monthly tenant meetings.
- Maintain confidentiality and obtain consents when sharing information, except in emergencies.
- Maintain accurate records of cash advances.
- Appear as a representative of the landlord and a witness at Ontario Landlord and Tenant Board hearings.
- Provide shelter or alternative housing information to tenants being evicted.
- Educate tenants on the move-out process and inspect units prior to move-out.
- Liaise with external landlords on advocacy, maintenance, and support for tenancy issues.
- Respond to all calls forwarded from the after-hours call center.
- Attend to after-hours emergencies including fires/floods, tenant deaths, and tenant health emergencies.
- Assist Property Service On-Call staff with unit or building emergencies and tenant access issues.
- Refer tenant requests outside of approved emergencies to appropriate staff during business hours.
- Conduct tenant wellness checks when requested by family members or support agency staff.
- Assess calls for lock-out and lock-change requests and provide tenant access.
- Perform duties in accordance with The Emergency After Hours Manual.
- Be knowledgeable about and act within relevant legislation including the Occupational Health and Safety Act, Ontario Human Rights Code, AODA, RTA, Mental Health Act, Child and Family Services Act, PHIPA, Housing Services Act, and Ontario Fire and Building Codes.
- Model organizational values, policies, and professional ethics, demonstrating commitment to strategic direction.
- Demonstrate active support for organizational direction and priorities.
- Proactively engage in program and organizational change activities.
- Model and promote a culture of accountability for meeting goals and completing tasks.
- Identify and remove barriers to service excellence.
- Demonstrate personal commitment and culture to wellness.
- Embrace and demonstrate Neighbours values in actions.
- Participate in a work culture of positive thinking, initiative, and creativity.
- Commit to improving professional knowledge to recognize and deal with trends and issues effectively.
- Develop and maintain collaborative working relationships with allied community agencies and professionals.
- Participate in community committees and internal Neighbours committees as required.
- Comply with Neighbours’ policies, including client information confidentiality.
- Represent the agency positively with clients, colleagues, and the community.
- Attend regular supervision meetings with the Support Manager for work expectations and performance evaluation.
Requirements
- An undergraduate degree in Social Work, Social Services, or related fields.
- Minimum 3 years’ experience serving people living in poverty who have experienced homelessness and/or are precariously housed and have mental health and/or addiction issues.
- Ability to travel to housing sites and community service providers’ facilities.
- Ability to perform light housekeeping duties.
- Ability to lift, move, and store objects up to 20lbs.
- A successful police record check is required as a condition of employment.
Skills
- Excellent communication (listening, verbal, and written)
- Interpersonal skills
- Problem-solving skills
- Life skills coaching
- Budgeting skills
- Conflict resolution skills
- Crisis prevention/intervention skills
- Knowledge of Mental Health Recovery Approach
- Knowledge of Harm Reduction principles
- Knowledge of Residential Tenancies Act
- Knowledge of Mental Health Act
- Knowledge of Ontario Human Rights Code
- Knowledge of Personal Health Information Protection Act
- Knowledge of Accessibility for Ontarians with Disabilities Act
- Knowledge and experience working with individuals facing multiple barriers
- Knowledge and experience working with diverse communities
- Strong cultural competency
- Socially inclusive practices
- Ability to work independently
- Ability to work in a team environment
- Knowledge of community resources
- Ability to make appropriate referrals
- Competent with Microsoft Outlook, Word, & PowerPoint
- Competent with virtual meeting platforms
- Competent with online information searches
- Knowledge in Rent-Geared-to-Income Rent Administration (asset)
- Knowledge in Ontario Common Assessment of Need (OCAN) (asset)
- Ability to work flexible hours including on-call, evenings and weekends
- Ability to work flexible hours including on-call, evenings and weekends as required.
- Ability to work flexible hours including on-call, evenings and weekends as required.
Location
- Onsite
Work Type
- Full-time
- On-call
Experience Level
- Minimum 3 years’ experience
Education Level
- Undergraduate degree in Social Work, Social Services, or related fields
Salary/Compensations
- $31.11 per hour
About the Company
- Neighbours Community Homes is dedicated to providing housing and support services.
Equal Opportunity
- Neighbours’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Neighbours’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.