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About the Role
Provide professional support to customers and work closely with the Garden Centre Manager to help the business succeed.
Responsibilities
- Provide an enjoyable shopping experience for everyone
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Establishing and maintaining excellent standards of merchandising and housekeeping in accordance with company guidelines
Requirements
- Good friendly manner
- Good interpersonal skills
- Willing to learn
Work Type
- Seasonal
- Part-time
Benefits
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
- Non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Defined Contribution Pension Plan
- One day holiday (pro-rata) added to holiday grant after one year of service with 100% attendance for a full financial year.
- Made A Difference Scheme (M.A.D) – Reward scheme for outstanding customer service.
- Learning & Development opportunities
- Leave work early on contracted work days if birthday falls on that day (after 6 months service).
- £25 Squires gift voucher on birthday (after 2 years service).
- Cycle2work scheme (after 1 year service)
- Child's first day at school – come in late and go home early (after 1 year's service).
- Choice of one tree or shrub up to the value of £50 retail annually or £50 towards RHS annual membership (after 1 year's service).
- Employee Assistance Programme (EAP) (after 2 years service)
- Contracted hours reduced by a fifth with pay remaining the same for the final 3 months before retirement (after 15 years service).
- Free Parking
About the Company
- Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire.
- Since 1936 the purpose of our business has been the happiness of those who work in it.
- Committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.
- We want our staff to enjoy working with us in a friendly, energetic customer focused environment.