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About the Role

The Call Centre Reservations Agent is responsible for handling customer inquiries, managing reservation modifications, and processing new bookings. The role focuses on achieving sales targets, contributing to call centre KPIs, and consistently delivering excellent customer service.

Responsibilities

Generate revenue to contribute to overall objective
Answer calls in timely, courteous and professional manner
Provide excellent customer service
Enforce active selling skills to close a sale
Process bookings with accuracy and detail
Consistently meet individual performance targets
Stays current on products, services, promotions, procedures and technology
Identify and solve challenges
Contribute to continuous departmental improvements
All other related tasks as required or assigned by management

Requirements

Travel/Tourism school diploma or equivalent related travel industry experience
1-2 years of on-the-job experience and/or performing similar duties required
Excellent customer service skills and interpersonal skills
Professionalism and patience
Team player but able to work autonomously
Ability to work under pressure and meet deadlines
Excellent selling skills and results driven
General knowledge in geography
Knowledge of the travel industry
Computer knowledge - Microsoft Office, Sabre - and ability to learn new software
Knowledge of Sabre (an asset)
Bilingual in French (mandatory)

Skills

Customer service
Interpersonal skills
Professionalism
Patience
Teamwork
Autonomy
Ability to work under pressure
Meeting deadlines
Selling skills
Results driven
Geography knowledge
Travel industry knowledge
Microsoft Office
Sabre
Bilingual in French

Location

Remote

Work Type

Full-Time
Home-based

Experience Level

1-2 years

Education Level

Travel/Tourism school diploma

Salary/Compensations

Competitive salary

Benefits

2 weeks’ vacation
Medical and dental benefits
9 additional paid days (1 birthday; 5 sick days; 2 personal days; 1 volunteer day)
Employer RRSP contribution program
Awesome travel benefits for you, your friends and family
Employee Assistance Program for you and your family members

About the Company

HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies.
Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands.
The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more.
The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada.
HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike.

Equal Opportunity

HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.