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About the Role

This is a hands-on operations role supporting our fire and life safety business across Long Island and the New York City market. You'll play an important part in coordinating FDNY inspections and testing, resolving violations and summonses, reviewing completed field work for quality and compliance, and keeping day-to-day operations organized and moving forward.

Responsibilities

Schedule and coordinate FDNY inspections, testing, and related appointments
Confirm, track, and document scheduled inspections and compliance activities
Help manage and resolve violations and summonses
Maintain accurate compliance records and follow up on outstanding items
Help ensure customer accounts and projects remain in good standing
Perform daily quality checks on completed technician work
Review documentation for accuracy, completeness, and compliance
Help ensure completed jobs meet company and regulatory requirements
Communicate with technicians and operations team members to resolve missing or incomplete information
Support efficient day-to-day field operations
Coordinate daily office and operational activities
Track multiple priorities, deadlines, appointments, and outstanding action items
Identify potential bottlenecks and proactively follow up to keep work moving
Support leadership and other departments with operational needs and special projects
Prepare reports and maintain accurate digital and physical records
Manage email, phone, mail, and other business communications
Maintain organized documentation and files
Help maintain an efficient and professional office environment
Track and replenish office supplies as needed

Requirements

2+ years of experience in an operations, administrative, compliance, scheduling, service coordination, or office support role
Strong organizational and time-management skills
Excellent attention to detail and commitment to accuracy
Ability to manage multiple deadlines and changing priorities
Strong written and verbal communication skills
Confidence communicating with customers, technicians, leadership, and outside agencies
Strong Microsoft Office skills
Comfortable learning new software and technology
Ability to work effectively in a high-pressure, deadline-driven environment
Valid driver's license

Skills

FDNY processes, inspections, violations, or compliance
Fire protection or fire & life safety
Construction or specialty contracting
HVAC, electrical, plumbing, security, or other field-service businesses
Service scheduling or technician coordination

Location

Massapequa, NY

Work Type

Full-time

Experience Level

2+ years

Benefits

Comprehensive medical plan options
Dental and vision coverage
401(k) with company match
Generous paid time off
Paid holidays
Career growth opportunities

About the Company

At Relay Fire & Safety, our mission is simple: make the world a safer place. We provide fire and life safety solutions designed to protect people, businesses, and property—and we're continuing to grow.
We offer a growing company expanding into new markets, products, and services.
We believe in creating a workplace employees are proud of, attracting and retaining great people, and being a trusted partner to our customers.