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About the Role
Empire Merchants, a world-class distributor of fine wines and spirits, is seeking an extraordinary Field Sales Manager to achieve sales volume and distribution objectives by managing and coaching a team of sales representatives.
Responsibilities
- Pre-plan sales periods by holding one-on-one meetings with representatives to strategize goal achievement and identify target accounts.
- Conduct effective weekly sales meetings to communicate objectives, identify opportunities, review performance, and guide team members.
- Develop and review performance enhancement plans for sales representatives, including maintaining training files, conducting evaluations, and monitoring new hire progress.
- Address skill deficiencies by developing customized coaching plans and tracking improvement.
- Demonstrate strong customer orientation by maintaining key account relationships, identifying opportunities, conducting business reviews, and resolving complaints.
- Participate in the interview and selection process, including sourcing candidates, scheduling and conducting interviews, and managing onboarding.
- Manage supplier surveys by planning routes, pre-surveying accounts, conducting surveys with suppliers, and recapping results.
- Coordinate supplier ride-withs by collaborating with Business Managers on scheduling sales representatives.
- Resolve customer issues by following administrative processes and company policies, escalating to management as needed.
- Complete all necessary training programs, including attending, participating, and passing required tests.
- Maintain professional and industry knowledge by attending workshops, reviewing publications, and networking.
- Maintain customer confidence and protect operations by keeping information confidential.
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
- Contribute to team effort by accomplishing related results as needed.
Requirements
- High School diploma or equivalent required.
- Bachelor’s degree in related field and/or equivalent training and work experience.
- Ability to hold a Solicitor’s Permit is required.
- Valid driver’s license and ability to operate a motor vehicle preferred.
- A minimum of 5 years related experience and/or training; or equivalent combination of education and experience.
- Bilingual in English/Spanish is preferred.
- An understanding of wine and spirits is required.
- WSET Certification (I, II, III any of the levels) preferred.
- Previous spirits and wine sales management experience preferred.
- Experience as a Sales Representative for a large distributor preferred.
- Must be a results-oriented professional with excellent verbal/written communication skills using diplomacy and discretion.
- Strong customer service skills.
- Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines.
- Proficient PC skills using MS Office (Excel and PowerPoint) and other various computer programs including presentation software.
Skills
- Sales volume and distribution objective achievement
- Team management and coaching
- Sales strategy development
- Performance evaluation and enhancement
- Customer relationship management
- Account opportunity identification
- New account development
- Recruitment and onboarding
- Supplier survey management
- Issue resolution
- Training program completion
- Professional knowledge maintenance
- Confidentiality
- Workplace safety compliance
- Team collaboration
- Bilingual English/Spanish
- Wine and spirits knowledge
- WSET Certification
- Sales management
- Verbal communication
- Written communication
- Diplomacy
- Discretion
- Customer service
- Multi-tasking
- Independent work
- Teamwork
- Attention to detail
- Meeting deadlines
- MS Office proficiency (Excel, PowerPoint)
- Presentation software proficiency
Location
- NY Metro area
Work Type
- Full-time
- Onsite
- Travel required
Experience Level
- Minimum 5 years related experience
- Sales management experience preferred
- Sales Representative experience for a large distributor preferred
Education Level
- High School diploma or equivalent
- Bachelor’s degree in related field and/or equivalent training and work experience
- WSET Certification (I, II, III any of the levels) preferred
Salary/Compensations
- $95,000 - $109,000 plus annual bonus potential and eligible for sales incentives
Benefits
- Monthly Automobile allowance
- Travel reimbursement
- 16 Observed Holidays
- PTO
- Vacation accrual
- Health Plan options (medical, dental, vision, disability coverage, life insurance, parental leave, and other voluntary plans)
- 401K (with Company Contributions)
- Flexible Spending Account
- Pre-Tax Transit Commuter Program
- Industry certifications (WSET)
- Tuition reimbursement
About the Company
- Empire Merchants is a world-class distributor of fine wines and spirits.
- We are a thriving, established industry.
- We serve more than 10,000 NY Metro area restaurants, hotels, clubs and retail outlets.
- We are a premier Distributor of Choice.