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About the Role
Mission Neighborhood Health Center (MNHC) is seeking a qualified Pharmacy Technician. This role requires bilingual proficiency in English and Spanish and reports to the Pharmacy Director. It is a Regular, Full-Time, Non-Exempt position with an hourly rate of $32.32.
Responsibilities
- Receive and accurately enter prescriptions into the pharmacy management system.
- Verify completeness of prescription information.
- Process refill requests and identify issues requiring pharmacist intervention.
- Generate prescription labels and prepare prescriptions for pharmacist verification.
- Retrieve, count, pour, measure, and package medications.
- Prepare compliance packaging and support medication synchronization programs.
- Stage completed prescriptions for pharmacist verification and patient pickup or delivery.
- Submit prescription claims electronically and troubleshoot claim rejections.
- Communicate with insurance providers, medical staff, and patients to resolve billing issues.
- Manage inbound and outbound calls related to prescription processing and insurance issues.
- Provide professional and courteous service at prescription counters and operate the POS system.
- Support pharmacist consultations and immunization services.
- Provide Spanish-language translation services for patients and staff.
- Create and submit inventory orders to approved wholesalers.
- Receive, verify, and reconcile medication orders.
- Remove expired, damaged, or recalled medications.
- Process return-to-stock prescriptions.
- Assist with controlled substance inventory management.
- Coordinate specialty services including prescription delivery scheduling.
- Conduct patient outreach related to refills and specialty services.
- Reconcile end-of-day POS reports and prepare financial documentation.
- Follow established cash-handling procedures.
- Maintain pharmacy cleanliness, organization, security, and proper medication storage.
- Safeguard Protected Health Information (PHI) and comply with HIPAA requirements.
- Report medication errors, safety incidents, or operational concerns.
Requirements
- High school diploma or equivalent (GED).
- Active, unrestricted California Pharmacy Technician License/Registration.
- Bilingual in English and Spanish.
- Proficiency in pharmacy management systems and electronic prescription processing.
- Strict adherence to patient health and financial information confidentiality.
- Strong attention to detail and organizational skills.
- Demonstrated professionalism, integrity, sound judgment, and strong customer service orientation.
- Candidates must meet specific immunization standards, including documentation of current immunizations and TB test results, before the start date.
Skills
- Customer Service
- Empathy
- Cultural Sensitivity
- Safety Protocols
- Regulatory Compliance
- Patient Confidentiality
- Accuracy in Data Entry
- Medication Preparation
- Billing Accuracy
- Effective Communication
- Teamwork
- Ability to work independently
- Task Prioritization
- Flexibility
- Multitasking
- Composure under pressure
- Tact
Location
- San Francisco
Work Type
- Regular
- Full-Time
- Non-Exempt
Experience Level
- At least 1 year of retail pharmacy experience (Preferred)
Education Level
- High school diploma or equivalent (GED)
- Active, unrestricted California Pharmacy Technician License/Registration
Salary/Compensations
- $32.32 per hour
About the Company
- Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.
- The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.
- We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.
Equal Opportunity
- Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce.
- We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.