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About the Role
Klaviyo is seeking a Lead Customer Intelligence Analyst to join the Customer Insights & Analytics team. This role will partner with CX stakeholders and data scientists to design measurement systems, lead analytical investigations, and build the customer-intelligence layer for Klaviyo's health scoring, personas, and experience-impact initiatives. The position is crucial for developing the analytics infrastructure that CX leadership uses for prioritization and measurement.
Responsibilities
- Design and build Goals Measurement Frameworks & Benchmarks for CX initiatives and pilots.
- Lead end-to-end one-off investigations, from scoping to delivering decision-ready answers.
- Develop new dashboards and reporting for journey health, CX theme-and-impact, QBR/MBR inputs, and NPS/OKR baselines.
- Partner with data scientists on health-score and forecasting work, providing exploratory analysis and validation.
- Build reusable data products like Snowflake-backed tools and automated pulls to scale insight delivery.
- Collaborate cross-functionally with CX leadership, data science, and operational reporting teams for documentation and handoffs.
Requirements
- 5–8 years of experience owning analytical problems end-to-end.
- Strong, daily-use SQL and Python skills.
- Proven ability to scope ambiguous problems and drive them to clear answers with minimal supervision.
- Applied statistics/ML literacy to be a credible thought partner to data scientists.
- Ability to communicate findings clearly to non-technical and senior stakeholders.
- This role may require up to 10% travel.
Skills
- SQL
- Python
- Tableau
- Snowflake
- Streamlit
- Customer analytics
- Measurement framework development
Location
- US Locations
Work Type
- Full-time
Experience Level
- Mid-level
- Senior-level
Salary/Compensations
- $120,000—$180,000 USD
Benefits
- Participation in the company’s annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- Comprehensive range of health, welfare, and wellbeing benefits
About the Company
- Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable.
- We see limitless potential for our technology to nurture personalized experiences in ecommerce and beyond.
- We are looking for ambitious and collaborative teammates who stay focused on delighting our customers.
- AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop).
Equal Opportunity
- Klaviyo is committed to a policy of equal opportunity and non-discrimination.
- We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.