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About the Role

The Client Assignment Manager will provide leadership, coordination, and operational oversight for NYPCC’s Case Management Department. This role ensures efficient and compliant intake processes, service delivery, and documentation, while supporting the Case Management team and driving quality improvement.

Responsibilities

Provide overall leadership and operational oversight of the Case Management Department across all NYPCC program locations, ensuring consistent practices, effective workflows, and high-quality service delivery.
Supervise, coach, and develop the Case Manager Supervisor and other designated Case Management staff, providing guidance on departmental priorities, performance, and escalated concerns.
Oversee Case Management referral processes, caseload distribution, staffing needs, productivity, and departmental performance to ensure services are delivered efficiently and timely.
Run and review Case Management reports to monitor access, referral, and intake data, as well as caseloads, productivity, timeliness, and other key performance indicators; identify trends and provide updates and recommendations to leadership.
Ensure Case Management practices, documentation, and workflows remain compliant with NYPCC policies, quality standards, and applicable OMH regulatory requirements.
Lead departmental quality improvement efforts by monitoring performance indicators, identifying trends or barriers, and implementing strategies to improve efficiency, accountability, and service delivery.
Oversee onboarding, training, and ongoing professional development for the Case Management team, ensuring staff have the knowledge and resources necessary to perform effectively.
Collaborate with clinical leadership and other departments to address Case Management needs, resolve operational challenges, and support organizational initiatives.
Analyze departmental data and provide leadership with updates and recommendations related to referral activity, staffing, productivity, quality, and overall department performance.
Perform other duties and special projects as assigned by Supervisor.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, Social Services, or a related field required.
Minimum of 3-5 years of experience working in a social service, behavioral health, or mental health setting.
Minimum of 2–3 years of supervisory or management experience, preferably overseeing Case Management or related services.
Experience managing staff across multiple locations or programs strongly preferred.
Bilingual in English and Spanish preferred.
Strong knowledge of Case Management principles, including advocacy, assessment, service planning, community linkages/referrals, documentation, and follow-up.
Working knowledge of OMH regulations and behavioral health service requirements preferred.
Experience utilizing Electronic Health Record systems; knowledge of PSYCKES and EPACES preferred.
Demonstrated ability to lead, coach, develop, and hold staff accountable.
Strong analytical and problem-solving skills with the ability to use data to identify trends and improve departmental performance.
Excellent organizational, time-management, written, and verbal communication skills.
Ability to manage competing priorities and lead effectively in a fast-paced environment.
Strong interpersonal skills with the ability to collaborate effectively across departments and levels of leadership.
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Passionate about NYPCC’s mission and values.

Skills

Case Management
Leadership
Operational Oversight
Supervision
Coaching
Staff Development
Referral Processes
Caseload Management
Performance Monitoring
Quality Improvement
Training
Collaboration
Data Analysis
Problem-Solving
Organizational Skills
Time Management
Written Communication
Verbal Communication
Interpersonal Skills
Microsoft Office Suite

Location

New York City

Work Type

Full-time

Experience Level

3-5 years of experience in social service, behavioral health, or mental health setting
2-3 years of supervisory or management experience

Education Level

Bachelor's degree in Social Work, Human Services, Psychology, Social Services, or a related field

Salary/Compensations

$90,000 - $95,000 per year

Benefits

Competitive compensation
Outstanding benefits
Career growth through Academy and leadership development programs
Collaborative, mission-driven culture

About the Company

One of New York's Most Awarded Mental Health Employers.
NYPCC is redefining what it means to build a meaningful career in mental health.
Awarded City & State Top Workplace in New York for 2025 and 2026.
Recipient of Mental Health America's Platinum Bell Seal for five consecutive years.
Serves 15,000+ clients every month.
Over 50 years of transforming lives across New York City.
One of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services.
Continues to set the standard for clinical excellence and employee experience.

Equal Opportunity

All your information will be kept confidential according to EEO guidelines.
Committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.