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About the Role
The Front Desk Associate is the first point of contact for members and guests, setting the tone for the club experience by creating a friendly, helpful, and energetic environment. This role supports membership and retail sales, maintains front desk cleanliness, and promotes club offerings.
Responsibilities
- Greet members and guests by name with energy and professionalism.
- Create a welcoming and helpful environment at the front desk.
- Answer questions and resolve member concerns.
- Direct members to the appropriate team member when needed.
- Promote and manage retail and service areas, including smoothies, Pro Shop items, tanning, red light therapy, and massage chairs.
- Maintain front desk cleanliness and organization.
- Ensure lobby and restroom areas are tidy, stocked, and presentable.
- Never leave the front desk unattended.
- Create a smooth and positive check-in and check-out experience.
- Assist with membership questions, referrals, upgrades, and cancellations.
- Actively upsell services like smoothies, recovery options, and retail products.
- Maintain accuracy and confidentiality in all member account interactions.
- Verify balances and receive payments at check-in when needed.
- Keep credit card and contact information current.
- Process all account updates accurately and promptly.
- Support a zero-balance policy through proactive communication and clear documentation.
Requirements
- High school diploma or GED (or in progress).
- Friendly, engaging, and consistent in greeting members by name.
- Prior customer service experience is preferred.
- Outgoing personality with a positive attitude.
- Strong work ethic and dependable team mindset.
- Ability to multitask and stay focused in a fast-paced environment.
- Proficient in basic computer use and communication tools.
- Comfortable standing for extended periods.
- Flexible schedule availability, including weekends and holidays.
- Passion for health, wellness, and helping others.
Skills
- Customer service
- Basic computer use
- Communication tools
Location
- New York
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or GED
Salary/Compensations
- Personal sales commissions: Personal Training 7%, Supplements 10%
Benefits
- Commissions are subject to deductions for member defaults or returned payments.
- Commissions paid by the 2nd paycheck of the following month.
- Bonuses are administered solely at the company's discretion.
About the Company
- Lift RF New York, LLC is a company focused on health and wellness.