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About the Role
The Program Assistant will provide administrative and clerical support to the Post-Secondary Pathways Program, managing program data, procurement, and logistics for GED testing. This role is key to ensuring program productivity and performance by working closely with leadership to track progress and strengthen program performance.
Responsibilities
- Assist participants with membership and enrollment applications and make necessary referrals.
- Provide administrative support to Education Manager, Instructors, and Director.
- Prepare classroom materials and activities, and assist instructors in setting up and maintaining the classroom environment.
- Manage participant outreach and engagement activities.
- Conduct data entry in relevant databases, ensuring accurate and timely reporting of student services data.
- Ensure all participant files are up to date and in accordance with organizational and funding source requirements.
- Participate in Program Improvement Team meetings to assess program data and recommend changes.
- Maintain department efficiency by planning and implementing office systems, equipment procurement, and inventory management.
- Work with program staff to place purchase orders for supplies, equipment, and food.
- Provide guidance to students in establishing and pursuing educational goals and review/document progress.
- Prepare and submit weekly, monthly, and quarterly reports.
- Assist in the pre- and post-testing of students, and administer unit tests and quizzes.
- Answer telephone, route calls, and take messages.
- Provide excellent customer service and client assistance.
- Table at partner events and conduct outreach in informal gathering places.
- Participate in relevant departmental meetings, trainings, case conferences, workshops, and events.
- Coordinate or assist in planning for events such as community meetings, block parties, health fairs, and local business fairs.
Requirements
- High school diploma or GED.
- AA degree in a human service-related field is a plus.
- Bilingual in Spanish or French is a plus.
- Excellent verbal and written communication skills.
- Ability to work with a culturally diverse population.
- Experience with grassroots information dissemination strategies.
- Previous outreach experience in urban communities is helpful.
- Knowledge of, and familiarity with, institutions and people from the overall Mott Haven section of the Bronx is highly preferred.
- Must be self-directed and organized.
- Strong computer skills and technological experience including Microsoft Office (Word, Teams, etc.), Google Suite (Google Classroom, Docs, and Sheets), and similar programs.
- Employees must be clear to work at ESH.
- Employment is contingent upon successful completion of background checks and/or screenings.
Skills
- Problem Solving/ Analysis
- Communication Proficiency
- Customer Service
- Public/Community Relations
- Teamwork Orientation
- Microsoft Office (Word, Teams, etc.)
- Google Suite (Google Classroom, Docs, and Sheets)
Location
- Bronx, NY
Work Type
- Full Time
- Onsite
Education Level
- High school diploma or GED
- AA degree in human service-related field a plus
Salary/Compensations
- $45000.00 - $45000.00Salary/year
About the Company
- East Side House cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services.
- East Side House Settlement (ESH) is a community resource in the South Bronx.
- We believe education is the key that enables all people to create economic and civic opportunities for themselves, their families and the communities.
- ESH’s Post-Secondary Pathways (PSP) program aligns with our mission by providing high quality young adult career development services on-site at partner schools and local community centers.
Equal Opportunity
- East Side House (ESH) is an Equal Opportunity Employer and strongly encourages individuals with disabilities, and veterans to apply.
- All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.