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About the Role
The Membership Officer is responsible for overseeing the day-to-day operation of the Friends and Patrons membership program, ensuring a high-quality and efficient service. This role processes membership records, inquiries, transactions, and fulfillment activities accurately and in line with compliance standards. Key responsibilities include managing Direct Debits, renewal communications, mailing house outputs, and website updates to support member engagement and retention.
Responsibilities
- Overseeing the day-to-day operation of the Friends and Patrons membership program.
- Delivering a high-quality and efficient service to members via telephone, email, and post.
- Ensuring all membership records, inquiries, transactions, and fulfillment activities are processed accurately and in line with compliance standards.
- Taking ownership of key membership operations, including Direct Debits, renewal communications, Mailing House outputs, and website updates to support member engagement and retention.
Requirements
- Experience in a customer-facing environment.
- Experience of administration using databases, CRM systems, and MS Office (Access, Word, and Excel), including accurate handling and maintenance of data.
- Experience delivering a high level of customer care and responsiveness in a fast-paced environment.
- Experience processing and administering payments, including Direct Debits, with a strong focus on accuracy, compliance, and attention to detail.
- Applicants must have work authorization for the UK.
Skills
- Friendly, confident, and professional telephone manner.
- Strong communication skills with a high standard of verbal/written English.
- Strong organisational skills.
Location
- Covent Garden, London
Work Type
- Fixed Term Contract (2 years)
- Full time
Salary/Compensations
- £33,920.00 per annum
About the Company
- The Royal Ballet and Opera is one of the UK’s leading arts organisations, aiming to inspire imagination, ignite emotion, and make the extraordinary for everyone.
- Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries.
- We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
- The Development and Advocacy department generates over £46m revenue annually, plus additional capital funds, and secures the annual Arts Council England grant (currently £23.8m).
- The Membership Team is responsible for circa £10m income in membership donations, including Gift Aids.
- Friends and Patrons also make up 30% of ticket income, 55% other donations and 88% legacies, emphasising the importance of community building, good processes and customer service.
Equal Opportunity
- Equality, Diversity and Inclusion underpin all that we do.
- We want our people to be representative of the diversity in the UK.
- We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.
- We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams.
- We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.
- We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace.
- We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.
- The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices.
- Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.