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About the Role
As a Customer Director for Aerospace in Defence, you will be a trusted partner and strategic lead for our Aerospace work with the MOD, RAF and Industry clients. This role involves driving real-world AI applications in Civil, Military, and Space sectors, owning key client relationships, and overseeing multidisciplinary delivery teams to ensure secure, reliable, and impactful AI deployments. You will act as a strategic entrepreneur to build market presence and bridge the gap between AI and mission-critical needs, securing high-stakes partnerships and overseeing teams to deliver transformational capability for UK and Allied Defence.
Responsibilities
- Leading strategic accounts across UK MOD and Industry to build long-term partnerships focused on strategic advantage through cutting edge AI.
- Cultivating deep, strategic relationships with senior stakeholders to unlock long-term partnership opportunities.
- Designing transformation programmes in collaboration with technical experts that integrate advanced AI into mission-critical capabilities.
- Overseeing delivery excellence across cross-functional teams of engineers, researchers, and delivery leads to ensure high-stakes projects succeed.
- Developing commercial strategies and proposals that expand our work across Aerospace and Space both in the UK and internationally to meet ambitious growth goals.
- Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast-paced, high-growth environment.
Requirements
- Deep expertise in Aerospace, Defence or Space sectors.
- Delivery-focused and technically credible, with a track record of translating complex AI concepts into clear strategies for technical senior leaders.
- Compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon.
- Experienced in navigating the unique procurement processes of the defence sector in order to turn operational needs into concrete AI solutions.
- Proven track record of building trusted, long-term relationships with senior stakeholders and navigating strategic commercial conversations with confidence.
- Entrepreneurial mindset, with the curiosity and drive to identify emerging opportunities and solve ambiguous, high-stakes challenges.
- Leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high-performance culture.
- Proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high-growth tech setting.
- Strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions.
- Demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands-on" to ensure the success of a new business area.
- Eligible for UK Security Clearance (SC).
Skills
- AI
- Strategic Partnerships
- Commercial Strategy
- Delivery Leadership
- Technical Expertise
- Communication
- Stakeholder Management
- Procurement Processes
- Deal Management
- Revenue Growth
Location
- UK
- London
- Client sites throughout the UK
Work Type
- Hybrid
- On-site (2-4 days per week at client sites)
- Remote (when not required on client sites)
- Part-time hours considered
Experience Level
- Senior
- Strategic Lead
About the Company
- Faculty was established in 2014 with the vision that AI would be the most important technology of our time.
- Faculty has worked with over 350 global customers to transform performance through human-centric AI.
- Faculty innovates, builds, and deploys responsible AI that delivers significant impact.
- Faculty possesses unparalleled technical, product, and delivery expertise.
- Faculty serves clients across government, finance, retail, energy, life sciences, and defence sectors.
- Faculty's business and reputation are growing rapidly.
- Faculty seeks individuals with intellectual curiosity and a desire to build a positive legacy through technology.
- Faculty empowers employees to envision and implement powerful AI applications.
- The Defence team focuses on building and embedding human-centered AI solutions for the defence sector.
- The Defence team collaborates with clients to bring ethical, reliable, and cutting-edge AI to high-stakes situations.
Equal Opportunity
- We aim to grow the best team - not the most similar one.
- Diversity of individuals fosters diversity of thought, strengthening our principle of seeking truth.
- Diverse teams deliver better work, relevant to the world in which we live.
- We are united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact.
- We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
- If you don’t meet all requirements but are excited by the role and bring key strengths, please apply.
- We are open to conversations about part-time hours.
- AI is used for research and interview prep, but not for generating answers during live interviews.
- An AI note-taker (Metaview) may be used in interviews (opt-out available).
- Every application is reviewed by a human, never decided by AI.