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About the Role
Product Operations provides product teams with the necessary systems, data, and processes for effective planning, prioritization, and delivery. This role focuses on reporting and analytics, process standardization, and maintaining alignment between strategy and execution. Operating within a hybrid centralized/embedded model, this position serves as the central engine for shared systems, processes, and reporting, supporting all embedded product managers and operations partners.
Responsibilities
- Support reporting & analytics for the Product Org.
- Build and maintain dashboards and reports for leadership and product teams.
- Define and track core product operations metrics.
- Centralize and facilitate Product Performance metrics definition and telemetry builds.
- Coordinate dashboard and reporting builds with the central Business Intelligence team.
- Partner with Finance, Sales/RevOps, and Engineering to integrate commercial and delivery data into product prioritization and reporting.
- Support recurring reporting cadences with clean, trusted data.
- Monitor data quality and drive hygiene standards across reporting systems.
- Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews.
- Identify and resolve friction points and manual work in the product development lifecycle.
- Build templates, playbooks, and checklists to support product managers.
- Act as a resource for product managers on shared tools and processes.
- Facilitate cross-functional handoffs between Product, Engineering, Design, and GTM.
- Standardize processes across pods while allowing for necessary flexibility.
- Partner with product leadership to translate strategy into a trackable roadmap.
- Run the rhythm of planning cycles, including quarterly/annual planning, roadmap reviews, and business reviews.
- Monitor progress against strategic priorities and flag deviations.
- Support trade-off and prioritization conversations.
- Ensure work within pods visibly aligns with company-level strategic themes.
- Ensure decisions made in reviews are reflected in daily work systems.
Requirements
- 6+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, ideally supporting or working inside of a product or engineering organization.
- Comfort building dashboards and reports (in PPM tool, Tableau, Looker, or Google Sheets/Excel).
- SQL is a plus.
- Experience using LLM-based tools (e.g., Claude, ChatGPT, Perplexity) to augment workflows.
- Experience designing and documenting repeatable processes (intake, prioritization, planning cadences).
- Comfort facilitating conversations where strategic priorities and execution are in tension.
- Strong analytical skills to translate data into actionable insights.
- Generalist mindset with comfort in technical configuration, process design, and data/reporting.
- Bias toward identifying and fixing inefficiencies.
- Excellent documentation and communication skills.
- Ability to work autonomously on a small, fast-moving team with shifting priorities.
Skills
- Product Operations
- Business Operations
- Sales Operations
- Product Analyst
- Product Management
- Dashboarding
- Reporting
- SQL
- LLM Tools
- Process Design
- Process Documentation
- Analytical Skills
- Technical Configuration
- Data Analysis
- Communication Skills
- Documentation
- Process Improvement
- SaaS
- Fintech
- API Integrations
- Scripting
Location
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- 6+ years
About the Company
- Socure is building the identity trust infrastructure for the digital economy, verifying 100% of good identities in real time and stopping fraud.
- The mission is significant, addressing complex problems with impact on businesses, governments, and individuals.
- Socure hires individuals who embrace responsibility, move fast, think critically, act as owners, and are dedicated to solving customer problems with precision.
Equal Opportunity
- Socure is an equal opportunity employer that values diversity in all its forms within our company.
- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Accommodation is available during the application and hiring process.