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Respond to and resolve help desk escalations based on previous incident outcomes.
Complete master work orders or request-based tasks.
Respond to and resolve technical incidents, analyzing and isolating issues.
Utilize basic diagnostic tools for troubleshooting.
Perform systems maintenance activities including patching, health checks, and operating system updates.
Research anomalies and report complex issues to senior staff.
Participate in project work.
Coach less experienced staff on processes.
Complete scheduled evening responsibilities.
Identify and document opportunities for procedural improvements.
Adhere to risk and regulatory standards, policies, and controls.
Identify and escalate risk-related issues.
Promote an environment that supports diversity and reflects the Bank brand.
Maintain internal control standards and implement audit points.
Complete other assigned duties.

Minimum of 4 years higher education and/or work experience.
Prior experience reading and digesting technical information.
Detail-oriented.
Proven written and verbal communication skills.
Prior experience communicating technical problems to management.
Strong customer focus, including ability to manage customer needs and multiple work priorities.
Prior experience providing updates and statuses.

Infrastructure Analyst 2731 at CTI Consulting

Infrastructure Analyst 2731