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About the Role
The Resident Experience Coordinator is responsible for providing effective customer service to prospective and current tenants, and property staff. This role assists with planning and implementing resident activities to promote a quality living experience.
Responsibilities
- Coordinates resident functions and activities, including orientation and utility set-up.
- Assists with package delivery and claim reminders.
- Develops and publishes a property newsletter with events, services, and advertisements.
- Handles resident issues, including disputes, maintenance repairs, and requests.
- Prepares incident reports pertaining to resident issues.
- Schedules activity center or clubhouse rentals, maintains contracts, and collects fees.
- Ensures guest suites are in rental condition and provides amenities like movie rentals, books, and games.
- Processes work orders for the maintenance department, ensuring timely and accurate completion.
- Contacts residents to confirm satisfaction with completed work.
- Prepares weekly maintenance reports to verify resident requests are completed.
- Inspects buildings and grounds for safety and cleanliness, alerting maintenance to needed repairs.
Requirements
- Demonstrated ability to read, write, and communicate effectively.
- Proficiency in word processing, spreadsheet, property management (Yardi or OneSite), and database management programs.
- Mathematical skills for financial records, budgets, and fiscal reporting.
- High School diploma, GED, or employment history demonstrating customer service background sufficient to resolve complaints and complete documents.
Skills
- Customer service
- Property management software (Yardi or OneSite)
- Word processing
- Spreadsheet management
- Database management
Location
- Onsite
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- High School diploma or GED
Salary/Compensations
- $60,000 - $70,000 CAD
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance
- Generous Paid Time off (15 days vacation, 5 family responsibility days, 5 company sick days)
- Paid Parental Leave Top-Up Benefit
- Group RRSP with Company Match up to 5% of pay after 3 months of service
- Employee Assistance Program
- Free 24/7 virtual care with a Canadian family doctor
- 6-Week Paid Sabbatical after 10 years of service
- Pet Insurance discounts
- Wellbeing programs
- Ongoing Learning Opportunities & Education Assistance Programs
About the Company
- Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
- Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally.
- Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
- Founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
Equal Opportunity
- Greystar will never request your banking details or other sensitive personal information during the interview process.
- Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com).
- If you receive suspicious requests, please report them immediately to AskHR@greystar.com.