IT Service Management Specialist at NYC IT Inc | NY, US | Rezi

IT Service Management Specialist at NYC IT Inc

IT Service Management Specialist

NYC IT Inc · NY, US

1 months ago

IT Service Management Specialist

NYC IT Inc · NY, US

a month ago
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About the Role

We are seeking an experienced Job Administration / Production Control Technician to support a government technology environment in New York City. This role is ideal for professionals with experience in production control, job scheduling, batch processing, mainframe operations, UNIX, or PeopleSoft environments.

Responsibilities

  • Monitor production job flows using CA Workload Automation DE (dSeries) or a similar scheduling platform.
  • Monitor jobs running across z/OS, UNIX, and PeopleSoft environments.
  • Troubleshoot job failures and identify the general cause of production issues.
  • Escalate critical failures to appropriate technical teams.
  • Establish and maintain job-flow dependencies.
  • Execute and troubleshoot test flows.
  • Document production issues, job failures, and scheduling problems.
  • Support batch processes and cycle flows.
  • Perform occasional software migrations to production and test environments.

Requirements

  • 3–5 years of related scheduling/production control experience.
  • 5+ years of experience troubleshooting and documenting critical job failures and scheduling issues.
  • 5+ years of hands-on experience with schedulers, batch processes, and cycle flows.
  • Experience with CA Workload Automation DE, z/OS, JCL, TSO/ISPF, UNIX, PeopleSoft, or related technologies is highly preferred.
  • Strong communication, analytical, organizational, and problem-solving skills.
  • Authorized to work in the United States.

Skills

  • CA Workload Automation DE / dSeries
  • z/OS and JCL
  • TSO/ISPF
  • GDGs, File-AID, IDCAMS
  • Mainframe compile, link and bind
  • UNIX
  • PeopleSoft / PeopleTools / Process Monitor
  • FTPS / Connect:Direct
  • PuTTY / WinSCP
  • IMS
  • ClearQuest / ClearCase
  • Microsoft Word and Excel

Location

  • New York City

Work Type

  • Full-time

Experience Level

  • 3-5 years
  • 5+ years

Education Level

  • Bachelor's degree in Computer Science, Engineering, or a related field with relevant experience, or an equivalent combination of education and experience.

Benefits

  • 12 Paid Holidays per Year
  • Paid Sick Leave – 10 days per year for applicable new employees
  • Paid Annual Leave / Vacation
  • Flexible Spending Accounts (FSA)- Health Care FSA - Dependent Care Ass
  • NYCE IRA – Traditional and Roth IRA options
  • Deferred Compensation Plans – 457 and 401(k)
  • Pension / NYCERS Retirement System
  • Prescription Drug Coverage
  • Vision Coverage
  • Dental Coverage
  • Health insurance