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Don't guess if your resume is good enough.
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About the Role
Mohawk Honda is seeking self-motivated and enthusiastic Automotive Service Advisors to join their team in a new, state-of-the-art facility. This role offers an opportunity to build a career with a leading company in the Automotive Sales and Service Industry, focusing on providing high standards of customer service.
Responsibilities
- Greet customers and actively listen to their needs, providing introductory information.
- Ensure customer satisfaction by resolving complaints and inquiries effectively.
- Determine the quickest and most effective ways to answer customer questions.
- Troubleshoot common issues with products or services.
- Collaborate with team members and other departments to find solutions, escalating when necessary.
- Create and document repair orders clearly and concisely for technicians.
- Inform customers about additional products and upsell recommendations.
- Provide thorough and positive customer service for a high-quality experience.
- Maintain a Customer Satisfaction Excellence (CSE) score of 91% or higher.
- Keep customers updated on repair progress.
- Follow up with customers post-service to ensure satisfaction.
- Participate in training and development programs.
- Promptly answer phones and return calls.
- Be punctual, collaborative, and a positive team player.
- Perform other duties as assigned.
Requirements
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales skills.
- Excellent organizational skills, with attention to detail and ability to prioritize tasks.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and critical thinking skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Ability to provide a positive customer experience, including professional communication, accurate service advice, and follow-through.
Skills
- Customer Service
- Sales
- Communication
- Organization
- Time Management
- Analytical Thinking
- Critical Thinking
- Microsoft Office Suite
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years customer service work experience
Education Level
- Associate degree (A.A.) or equivalent from two-year college or technical school
Salary/Compensations
- Competitive salary and bonus plans
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- FSA/HSA
- 401-K with company match
- Employee discounts on vehicles, service and parts
About the Company
- Mohawk Honda is a leading company in the Automotive Sales and Service Industry.