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About the Role
The IT Support Engineer is the hands-on, on-site technology lead for United Risk's New York City office. This role owns the day-to-day health, security and performance of our Microsoft Azure and Microsoft 365 environments. It also runs the IT helpdesk with our managed service provider and supports office infrastructure, networking and IT projects from planning through go-live.
Responsibilities
- Own the day-to-day health, security and performance of Microsoft Azure and Microsoft 365 environments.
- Run the IT helpdesk with our managed service provider.
- Support office infrastructure, networking and IT projects from planning through go-live.
Requirements
- Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent experience.
- 5+ years of experience in IT engineering, systems administration, or infrastructure.
- Hands-on experience administering Microsoft Azure and Microsoft 365, including Entra ID, Intune, Exchange Online and Teams.
- Experience running a helpdesk, including managing ticket queues and SLAs.
- Experience managing managed service providers or third-party vendors.
- Ability to work on-site in Midtown Manhattan.
Skills
- Microsoft Azure
- Microsoft 365
- Entra ID
- Intune
- Exchange Online
- Teams
- IT helpdesk management
- SLA management
- Managed service provider management
- Third-party vendor management
- Office infrastructure support
- Networking support
- IT project management
Location
- New York City, NY
- Midtown Manhattan
Work Type
- On-site
Experience Level
- 5+ years of experience
Education Level
- Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent experience.
Benefits
- 100% employer-paid medical, dental, and vision insurance for employees.
- 401(k) plan with 100% immediate vesting and a 4% company match.
- Paid time off (PTO) and paid holidays.
- Life, disability, critical illness and accident insurance.
- Employee Assistance Program (EAP).
- Pre-tax Flexible Spending Accounts for health, dependent care, and commuter-related expenses.
- Tuition reimbursement.
- Fitness reimbursement and various additional quality-of-life benefits.
About the Company
- United Risk is a global property and casualty insurance underwriting and distribution platform with deep worldwide technical resources, large underwriting capacity, and an entrepreneurial spirit.
- A performance outlier for over three decades, United Risk is a magnet for top-tier talent and has become the global choice of top quartile insurance entrepreneurs.
- United Risk is independently owned and operated by its practice partners and is affiliated with Applied Underwriters through its common and powerful brand identity.