Senior Business Operations Analyst - Data Office (m/f/d)
NTT Global Data Centers · BE, DE
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About the Role
The Senior Business Operations Analyst - Data Office is responsible for defining, analyzing, and translating complex business data and reporting requirements into actionable solutions for a global data repository and reporting platform. This role ensures data, reporting, ETL, data warehousing, semantic models, analytics, and AI-enabled insights align with business objectives and deliver measurable value. It acts as a bridge between business problems and technology solutions, supporting the full lifecycle from business need to adoption, and partnering with technical teams to ensure data products are fit for purpose, governed, scalable, and usable.
Responsibilities
- Act as the business analysis lead for data, reporting, analytics, and platform use cases.
- Work with internal stakeholders to determine, document, and validate business, functional, process, information, and system requirements.
- Translate business requirements into clear functional specifications, user stories, acceptance criteria, reporting specifications, data requirements, and operational deliverables.
- Analyze current-state processes, data flows, reporting pain points, and operational gaps; define target-state improvements.
- Act as a liaison between business stakeholders, Data Office, IT Data Foundation, and delivery teams.
- Support solution definition for new data products, reports, dashboards, integrations, and analytical capabilities.
- Define and maintain business analysis documentation.
- Coordinate validation, user acceptance testing, and business readiness activities.
- Identify opportunities to improve data quality, reporting efficiency, automation, user experience, and operational transparency.
- Ensure data governance, security, access control, and enterprise architecture considerations are reflected in business requirements and delivery decisions.
- Provide ongoing support for enhancements, incidents, and change requests.
Requirements
- Bachelor’s degree or equivalent in Business, Information Technology, Data, Analytics, or a related field.
- Project management certification or demonstrable experience with structured delivery methodologies would be advantageous.
- Relevant technology, data, analytics, or IT service management certification, such as ITIL, Power BI, Microsoft Fabric, Azure, or equivalent, would be advantageous.
- Advanced experience as a Business Analyst within a technology services, data, analytics, reporting, or platform delivery environment.
- Advanced experience in business requirements gathering, stakeholder facilitation, use case definition, process mapping, functional specification, and user acceptance testing.
- Demonstrable experience supporting delivery of data products, reporting platforms, dashboards, data warehouse capabilities, ETL processes, semantic models, or governed analytics solutions.
- Strong experience producing business analysis documentation, including requirements specifications, user stories, acceptance criteria, test cases, user guides, process documentation, and presentations.
- Experience working with cross-functional delivery teams across business, data, IT, architecture, security, governance, and external partners.
- Experience with Power BI, Excel-based reporting, data quality concepts, data cataloguing, ServiceNow, SAP, or similar enterprise systems would be advantageous.
- Strong understanding of data governance, data quality, security, privacy, and access control considerations in enterprise data environments.
- Working knowledge of Microsoft Fabric and its architectural building blocks, including OneLake, Lakehouse, Warehouse, Data Factory, Dataflows, Notebooks, semantic models, Power BI, data pipelines, governance, security, and workspace administration.
Skills
- Business Analysis
- Data Analysis
- Reporting
- Platform Use Cases
- Requirements Gathering
- Stakeholder Facilitation
- Use Case Definition
- Process Mapping
- Functional Specification
- User Acceptance Testing
- Data Products
- Reporting Platforms
- Dashboards
- Data Warehouse Capabilities
- ETL Processes
- Semantic Models
- Governed Analytics Solutions
- Business Analysis Documentation
- Requirements Specifications
- User Stories
- Acceptance Criteria
- Test Cases
- User Guides
- Process Documentation
- Presentations
- Cross-functional Team Collaboration
- Data Governance
- Data Quality
- Security
- Privacy
- Access Control
- Microsoft Fabric
- OneLake
- Lakehouse
- Warehouse
- Data Factory
- Dataflows
- Notebooks
- Power BI
- Data Pipelines
- Workspace Administration
- Excel-based reporting
- Data Cataloguing
- ServiceNow
- SAP
Location
- Global
Work Type
- Full-time
Experience Level
- Senior
- Advanced
Education Level
- Bachelor’s degree or equivalent
About the Company
- NTT Global Data Centers is the third largest data center provider, operating over 150 data centers in more than 20 countries and regions.
- They offer local-to-global data center expertise, aligned with a connected platform of AI-ready data centers.
- Their solutions enable clients to seamlessly scale their digital businesses anywhere and anytime.