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About the Role
The Ophthalmic Technician supports the clinical team by performing specialized diagnostic testing, assisting physicians with patient care, and ensuring efficient daily operations within the ophthalmology department. This role requires strong technical skills, attention to detail, and a commitment to delivering high-quality patient care in a fast-paced outpatient environment.
Responsibilities
- Promptly and professionally assists the doctor in patient care.
- Performs technical workups, patient interviews and special testing.
- Communicates with patients regarding follow-up care, surgeries, procedures, changes in schedule, symptoms, and surgery scheduling.
- Maintains and cleans all equipment, reporting any issues to a supervisor.
- Returns phone calls to patients and pharmacies.
- Potential to assist in minor office surgery.
- Efficiently and accurately interviews patients and documents histories.
- Independently performs specialized ophthalmic testing appropriate to the subspecialty.
- Accurately performs refractions, lensometry, kerotometry, tonometry, muscle testing, pupil exams, HVF, and OCT.
- Scribes as requested by the doctor.
- Provides clear communication to patients regarding tests, procedures, and expectations.
Requirements
- High school diploma or GED.
- Friendly, professional demeanor with excellent bedside manner.
- Strong computer and typing skills (minimum 45 wpm).
- Flexibility to work full-time hours, including rotating weekends.
- Passion for helping others in an outpatient clinical setting.
- Excellent verbal, written, and interpersonal communication skills.
- High attention to detail and ability to work effectively within a team.
- Experience in a service-oriented industry is a plus.
- Demonstrated commitment to outstanding results and compassionate patient care.
- Ability to commute to satellite office locations as needed.
- Good understanding of ophthalmic practice and patient care.
- Knowledge of medical instrumentation and its proper care and usage.
- Ability to assess common safety hazards and take precautions to establish a safe work environment.
- Willingness to help in all areas and understand the need for efficient use of time.
- Maintains patient confidentiality.
- Consistently work up three patients per hour.
- Demonstrates working knowledge of eye anatomy, disease, symptoms and ocular meds.
- Has basic knowledge of contact lenses.
- Utilizes proper eye drop technique and sterility.
- Utilizes proper universal precaution procedures.
- Understands characteristics of common anterior segment disorders and oculoplastic conditions.
- Understands and communicates well to patients about cataract surgery and oculoplastic procedures.
- Displays consistent professionalism.
- Is energetic and empathetic with patients.
- Consistently displays positive rapport with fellow employees.
- Demonstrates flexibility in job assignment.
- Demonstrates initiative in accomplishing practice goals.
- Maintains certification if certified.
- Must be able to stand for long periods of time.
- Must be able to write.
- Must be able to hold arms at shoulder height.
- Must have manual dexterity to work with ophthalmic equipment.
Skills
- Ophthalmic Assistant Certification
- Certified Ophthalmic Technician (COT)
- Computer skills
- Typing skills
- Verbal communication skills
- Written communication skills
- Interpersonal communication skills
- Attention to detail
- Teamwork
- Bilingual language skills
Location
- Satellite office locations
Work Type
- Full-time
- Outpatient
Experience Level
- Minimum 45 wpm typing speed
Education Level
- High school diploma or GED
- JCAHPO Ophthalmic Assistant Certification or Certified Ophthalmic Technician (COT) preferred
Benefits
- Medical
- Dental
- Life
- Disability
- Vision
- FSA coverages
- 401k savings plan
About the Company
- Physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
- Serves millions of patients in traditional practices, patients' homes and virtually through VillageMD and its operating companies.
- Innovating value-based care and leveraging integrated applications, population insights and staffing expertise.
- Ensures all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Equal Opportunity
- Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.