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About the Role
We are looking for a proactive and customer-focused Supply Chain Coordinator to join our team. In this role, you will be the key link between our customers, Supply Chain, Operations, Sales and Givaudan Business Solutions (GBS) teams, ensuring customer requirements are met efficiently and effectively. You will manage the end-to-end customer order fulfilment process, coordinate warehousing and logistics activities, and build strong relationships with customers and internal stakeholders to deliver an excellent customer experience.
Responsibilities
- Manage the end-to-end order fulfilment process, ensuring accurate order processing, timely deliveries and a high standard of customer service.
- Act as the primary point of contact for assigned customers, proactively managing expectations, resolving enquiries, complaints, order changes and delivery issues.
- Coordinate daily activities with third-party logistics providers (3PLs), warehouses and transport carriers to ensure efficient product storage, movement and delivery.
- Monitor inventory levels and aged stock, maintain customer forecasts in IBP and collaborate with regional planning teams to support inventory optimisation and supply planning.
- Coordinate shipping arrangements, transport documentation and customer-specific packaging, labelling and delivery requirements, ensuring compliance with relevant regulations.
- Work closely with Sales, Operations, Planning, Quality and GBS teams to resolve operational issues and meet customer requirements.
- Support customer meetings and business reviews, providing updates on forecasts, stock availability, supply constraints and service performance.
- Identify and contribute to improvements in customer service, logistics, warehousing and supply chain processes to enhance efficiency and customer satisfaction.
Requirements
- Experience in supply chain coordination, customer service, order management, warehousing or logistics operations.
- Strong interpersonal and communication skills, with demonstrated ability to build and maintain effective customer and stakeholder relationships.
- Knowledge of SAP or similar order management systems, with an understanding of inventory management processes.
- Experience coordinating with warehouses, transport providers or third-party logistics partners.
- Understanding of shipping processes, Incoterms and transport documentation.
- Proficiency in Microsoft Office applications.
- Strong organisational, time management and problem-solving skills, with attention to detail.
- A proactive approach, sound judgement and the ability to resolve issues and manage competing priorities.
- Applicants must be Australian citizens or permanent residents to be considered.
Skills
- Customer Service
- Order Management
- Warehousing
- Logistics
- SAP
- Inventory Management
- Microsoft Office
- Organisational Skills
- Time Management
- Problem-Solving
- Communication Skills
- Interpersonal Skills
Location
- Australia
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There’s many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
Equal Opportunity
- We value the different perspectives that come from diverse cultures, backgrounds, and experiences. Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow. Every essence of you enriches our world. Join us in making a difference together.