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About the Role

The Solution Analyst owns the front-end analysis that turns an emerging business need into a clearly defined, well-understood piece of work, with the outcome, scope, and rationale established before delivery begins. This role brings deep loan-servicing and private-debt operational knowledge into the front-end of complex change within our loan administration and private debt servicing area.

Responsibilities

Act as the subject-matter expert and analytical lead for the platforms and processes that support our Private Debt offerings: loan administration, loan agency and CLO.
Bring deep loan administration and servicing knowledge to the front-end shaping of solutions.
Protect the integrity of the loan data that flows into downstream reporting and fund valuation.
Conduct front-end analysis of complex work, covering feasibility, operating-model implications, data quality, and readiness.
Collaborate across stakeholder groups to define and document business requirements, translating current-state analysis, requirements, and gaps into a clear solution intent.
Gather information needed to do the analysis directly, querying data, reviewing system configuration and behaviour, and running analysis using AI tooling.
Work alongside Solution Owners at the front-end of complex work to shape intent and acceptance criteria.
Represent technical limitations and implementation realities back to business stakeholders, and business intent back to engineers.
Identify risks a delivery team would not otherwise see, including data gaps, downstream impacts, operational-readiness concerns, and regulatory implications.
Partner with Integration Quality Engineers on cross-team and cross-solution test scenarios.
Support adoption readiness where value realisation depends on more than the build, including communications, training, data clean-up, and operational change.
Recognise patterns across the business area, including recurring themes, overlaps, and opportunities for reuse, feeding roadmap shaping.
Create and maintain supporting product documentation, including system overviews, functional narratives, and use cases.

Requirements

8+ years of experience in loan administration, loan agency, or private debt / private credit servicing, ideally within a fund services, asset servicing, or agency-lending environment.
Strong working knowledge of the syndicated and bilateral loan operating model: interest and fee accruals, coupon and amortisation schedules, drawdowns and repayments, PIK, unfunded commitments, and the pro-rata allocation of borrower interest to lenders.
Demonstrable understanding of the loan life cycle end to end - from document interpretation and extraction of loan economics, through reporting build and integrations to downstream systems, all underpinned by reconciliations to safeguard data integrity.
Substantial experience gathering, analysing, and documenting business requirements, and translating them into clear solution intent and acceptance criteria.
Ability to model business processes and produce analytical artefacts such as process models, use cases, procedural guides, and scenarios.
Strong analytical judgement, knowing what to look at, what to ignore, and when analysis is good enough to act on.
Credibility with both business and technical stakeholders, with the ability to hold a view under questioning.
Ability to host and drive requirements-gathering sessions using a variety of elicitation techniques (user story mapping, event storming etc).
Experience or exposure to system integrations using APIs, S3, Snowflake and similar technologies.
Expert proficiency in Excel and Word.

Skills

Loan administration
Loan agency
Private debt servicing
Fund services
Asset servicing
Agency lending
Syndicated loan operating model
Bilateral loan operating model
Loan lifecycle management
Data integrity
Business requirements analysis
Solution intent documentation
Acceptance criteria definition
Business process modeling
Analytical artifact creation
Analytical judgement
Stakeholder management
Requirements elicitation techniques
API integration
S3 integration
Snowflake integration
Excel proficiency
Word proficiency
Sentry (Broadridge)
Allvue
Wall Street Office
Fund accounting
NAV production
Private markets accounting platform
Investran
AI tooling

Location

Hybrid

Work Type

Hybrid
Permanent Full Time

Experience Level

Associate Director
8+ years of experience

Benefits

Continuous learning and development
Collaborative team work environment
Promotion of work-life integration
Exposure to a wide variety of work

About the Company

MUFG Investor Services provides asset servicing solutions to the global investment management industry.
Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers.
We achieve this by offering continuous learning and development, a collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.