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About the Role
The IT Support Specialist I provides frontline technical support for JM Murray employees by troubleshooting hardware, software, and connectivity issues. This role focuses on end-user support, device configuration, and assisting with the daily operation of endpoint systems and business applications.
Responsibilities
- Provide first-line technical support for desktop computers, laptops, printers, scanners, and other endpoint devices.
- Troubleshoot common software issues including Microsoft Office, Citrix clients, web applications, and other business software.
- Respond to user requests submitted through the help desk system.
- Assist users with account lockouts, password resets, and basic Active Directory tasks.
- Configure and deploy computers, laptops, and other endpoint devices.
- Install operating systems, drivers, and standard software packages.
- Perform routine equipment maintenance and basic hardware troubleshooting.
- Assist with equipment setups for meetings and organizational events.
- Maintain inventory of computers, mobile devices, and IT equipment.
- Track hardware warranties and lifecycle replacement schedules.
- Assist with laptop and equipment loan programs.
- Assist IT staff with system updates, device deployments, and infrastructure maintenance.
- Document support procedures and update internal knowledge bases.
- Provide user training and guidance for common technology tasks.
Requirements
- Must have flexibility to work occasional hours outside of regular schedule.
- Occasional travel between JM Murray locations may be required.
Skills
- Working knowledge of Windows operating systems
- Basic understanding of Microsoft 365 and enterprise applications
- Basic networking concepts
- Strong troubleshooting and customer service skills
- Ability to communicate technical concepts to non-technical users
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years experience in technical support or IT help desk environments preferred.
Education Level
- Associate degree in Information Technology, Computer Information Systems, or related field preferred.
Salary/Compensations
- $20.69-25.14/hour
Benefits
- To explore the full range of benefits please visit our website www.jmmurray.com
About the Company
- Maintains regular attendance and punctuality in order to perform tasks related to daily and ongoing company IT needs.
- This position performs all hours onsite and at all assigned physical locations of operations and services.
- Follows all safety rules and regulations; wears and/or uses required protective equipment while working; immediately reports any safety concerns or unsafe working conditions to IT Management.
- Conducts all aspects of job responsibilities in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations.
- Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures.
- Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity.
- Performs additional duties and responsibilities, as assigned.