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About the Role

The Skincare Specialist acts as a Dior Ambassador, passionately promoting the Dior Brand and Values. This role involves achieving sales targets, enhancing the brand image, and providing expert skincare advice and services to clients.

Responsibilities

Conduct in store and/or remote selling activities, acting as a personal shopper.
Sell Dior products by meeting client needs and providing a memorable experience.
Initiate contact with customers and welcome them.
Identify and understand customer needs.
Propose and demonstrate personalized product offers and services.
Communicate passionately and educate clients on the brand and products.
Achieve retail sales targets and contribute to counter KPIs.
Master Brand, Category, and Competition Knowledge.
Develop durable relationships with existing clients.
Engage new clients to the brand through genuine human interaction.
Register client data in the dedicated system and ensure reachability.
Perform all CRM and clienteling activities.
Leverage Dior content and tools to drive traffic and develop client loyalty.
Know and apply merchandising guidelines.
Monitor stock levels and report insufficient stock.
Monitor shelves inventory and display new products.
Operate cash registers and close daily revenues.
Carry out all assigned operational and administrative tasks.
Maintain good relationships with retailers.
Respect corporate & counter rules and Dior grooming guidelines.
Deliver personalized and expert skincare consultations using diagnostic tools.
Deliver 20-minute coaching services.
Contribute to animating skincare events.
Be fully trained on the complete Dior skincare services menu.
Mentor and/or coach other beauty consultants on skincare selling skills.

Requirements

1 year of skincare selling experience required, preferably in the luxury retail environment.
1-2 years of retail experience required, preferably in the luxury retail environment.
Proven track record in achieving retail results (sales and profitability).
Experience in selling makeup, fragrance, and skincare, preferably in a luxury environment.
Digital savvy; experience/comfortable with operational POS systems.
Proficient in Microsoft Office, Word, Excel, Outlook, HRIS systems, Power Point, Client tracking systems, and Point of Sales (POS).
Able to work on weekends, holidays, and evenings.

Skills

Skincare expertise
Skincare application
Sales
Clienteling
CRM
Merchandising
Microsoft Office
Word
Excel
Outlook
HRIS systems
Power Point
Client tracking systems
Point of Sales (POS)

Location

In store

Work Type

Full-time

Experience Level

1 year of skincare selling experience
1-2 years of retail experience

Salary/Compensations

USD 25 - USD 31 - hourly

About the Company

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior.
Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior is part of the LVMH Group.

Equal Opportunity

All your information will be kept confidential according to EEO guidelines.