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About the Role
The Client Engagement Team is responsible for proactively fostering meaningful relationships with clients to identify opportunities for leveraging the company's products, ensuring they achieve their objectives and derive maximum value from the services provided. This team acts as the primary point of contact for non-commercial relationship management with clients.
Responsibilities
- Owning highly strategic client relationships across the Private Markets business while driving adoption and retention.
- Lead internal product roadmap feedback discussions based on client feedback and industry trends.
- Drive the usage of new product features and initiatives to clients in efforts to expand product usage.
- Providing transparency to internal stakeholders regarding issues, risks, and opportunities.
- Collaborating with sales to schedule client meetings and demos.
Requirements
- Bachelor’s degree in Finance, Economics, Management, Business Administration, or relevant field.
- 7+ years experience in account management, client success, or other client-facing roles
- Private Markets and Fintech industry knowledge is highly preferred.
- Ability to manage multiple senior level client relationships at one time.
- Highly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications (experience with Microsoft Teams, Salesforce, Pendo is a plus).
- Excellent written and verbal communication skills and an outstanding customer service orientation.
- The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately.
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Teams
- Salesforce
- Pendo
Experience Level
- 7+ years
Education Level
- Bachelor’s degree in Finance, Economics, Management, Business Administration, or relevant field.
Benefits
- Health care coverage designed for the mind and body.
- Generous time off helps keep you energized for your time on.
- Access a wealth of resources to grow your career and learn valuable new skills.
- Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Perks for your partners and little ones, too, with some best-in class benefits for families.
- Retail discounts
- Referral incentive awards
About the Company
- At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
- Advancing Essential Intelligence.
- We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
- Integrity, Discovery, Partnership
- Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Equal Opportunity
- S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
- If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
- US Candidates Only: Know Your Rights: Workplace discrimination is illegal