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About the Role
This strategic role focuses on improving how legal services are delivered to support efficient, profitable, and high-quality matter delivery and client value. The remit spans Legal Project Management, process improvement and change, data and financial insight, AI and technology-enabled delivery, training, and bespoke client solutions. You will identify opportunities for improvement, translate them into practical solutions, and lead their implementation and adoption. You will also raise awareness of Legal Operations capabilities, drive engagement with the team's services, identify and track opportunities, and demonstrate the value delivered.
Responsibilities
- Contribute to Practice Group growth objectives and the development of Legal Operations services.
- Act as a senior member of the Practice Group operations team, supporting the Legal Operations strategy, identifying opportunities to improve legal service delivery and contributing to client-facing opportunities and solutions.
- Take responsibility for the end-to-end management of projects and matters, applying appropriate Legal Project Management disciplines and methodologies.
- Demonstrate an understanding of relevant types of legal work and use this knowledge to design tailored delivery solutions that meet lawyer and client needs.
- Identify opportunities to improve legal delivery by combining Legal Project Management, process, data, technology and AI to enhance efficiency, consistency and value.
- Analyse current-state processes and design future-state approaches that improve productivity, consistency, quality and efficiency.
- Facilitate workshops to understand problems, map processes and co-design practical solutions and new ways of working with stakeholders.
- Lead the implementation of operational change, working collaboratively with lawyers, Legal Tech and other specialists to test, refine and embed solutions.
- Build stakeholder engagement and trust to support the successful adoption and continuous improvement of new ways of working.
- Gather, analyse and interpret relevant data to generate actionable insights and support informed decision-making.
- Define appropriate KPIs, metrics and baselines to measure and demonstrate the impact and value of Legal Operations initiatives.
- Demonstrate strong financial and commercial acumen, including an understanding of pricing and financial models, billing and time-recording systems, matter economics and the relationship between operational improvements and profitability.
- Understand the scope and application of legal technology, AI and generative AI, and how they can support legal service delivery and client solutions.
- Identify and assess appropriate technology and AI use cases, translating capabilities into practical workflows while recognising their limitations and where human expertise or process redesign is more appropriate.
- Understand the risk and governance considerations associated with technology and AI-enabled delivery, including human oversight, quality assurance, confidentiality, data protection and security.
- Design and deliver internal and client training, including bespoke solutions for senior stakeholders and in-house legal teams.
- Support the adoption of AI, technology and new ways of working through practical training, awareness and stakeholder engagement.
Requirements
- Experienced Legal Operations professionals from professional services or the legal sector.
- Consultative mindset.
- Strong knowledge of the legal profession.
- Experience delivering operational and business change.
- Ability to translate strategic objectives and business problems into practical solutions.
- Strong project management skills.
- Strong analytical skills.
- Strong problem-solving skills.
- Effective and credible stakeholder manager.
- Comfortable working with senior lawyers, business professionals and clients.
- Ability to understand client needs.
- Ability to contribute to client conversations and pitches.
- Ability to shape practical Legal Operations solutions.
- Ability to confidently articulate the value and impact of Legal Operations solutions.
- Practical AI and technology literacy.
- Understanding of how AI is changing legal service delivery.
- Ability to identify credible AI use cases.
- Understanding of where AI is and is not appropriate.
- Ability to work collaboratively with lawyers and specialists to translate technology into practical improvements to legal workflows.
- Strong financial and commercial acumen.
- Understanding of how changes to delivery models can affect efficiency, profitability, pricing and client value.
- Initiative.
- Adaptability.
- Strong organisational skills.
- Excellent attention to detail.
- Collaboration.
- Curiosity.
- Diversity of thought.
- Focus on delivering measurable impact.
- Degree or equivalent.
- PRINCE2, or equivalent project management experience/qualification.
- Lean Six Sigma, or equivalent process improvement experience/qualification.
- Excellent working knowledge of Microsoft Office applications, including strong Excel skills for analysis.
- Experience using process-mapping tools.
- Comfortable using AI-enabled tools in a professional environment and developing sufficient knowledge of emerging technologies to assess their relevance to legal service delivery.
Skills
- Legal Project Management
- Process Improvement
- Change Management
- Data Analysis
- Financial Management
- Technology Assessment
- AI Literacy
- Stakeholder Management
- Training Delivery
- Microsoft Office Suite
- Excel
- Process Mapping Tools
Location
- London
Work Type
- 12 month fixed term contract
- Hybrid working
Experience Level
- Senior
Education Level
- Degree or equivalent
- PRINCE2 or equivalent
- Lean Six Sigma or equivalent
Salary/Compensations
- Competitive basic salary (reviewed annually)
Benefits
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
Equal Opportunity
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.