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About the Role
The Global Head of Pro is accountable for Charlotte Tilbury’s global Pro Programme, a verified professional membership and revenue channel for makeup artists and beauty professionals. This role owns the Pro proposition, commercial plan, member journey, and operating model, focusing on growth in membership, revenue, and member value while maintaining program integrity and profitability.
Responsibilities
- Own the global pro strategy, annual business plan, budget, forecast, and performance targets.
- Define and strengthen the pro proposition, including eligibility, commercial terms, benefits, and education.
- Build and deliver the global pro recruitment strategy, collaborating with regional teams and ambassadors.
- Own the end-to-end pro member lifecycle, setting requirements for onboarding, activation, retention, and VIP development.
- Lead the pro-specific commercial calendar across new product development, core franchises, and professional moments.
- Develop strategic relationships with beauty academies, professional bodies, industry events, and B2B partners.
- Own the pro member experience and program governance, including application standards, access, service levels, and issue resolution.
- Lead and develop the Global Pro Programme Coordinator, utilizing data and insights to improve processes and drive commercial action.
Requirements
- Significant experience in loyalty, membership, CRM, customer engagement, professional programs, or B2B customer strategy.
- Experience operating in a global, multi-market retail, beauty, luxury, consumer, or eCommerce environment.
- Proven success managing customer or membership programs with ownership of commercial targets and growth objectives.
- Experience working with professional audiences, trade customers, industry partners, or ambassador networks is highly advantageous.
- Familiarity with customer data platforms, CRM platforms, marketing automation tools, and business intelligence reporting solutions.
Work Type
- Hybrid
Benefits
- 25 days holiday plus bank holidays
- An additional day off to celebrate your birthday
- Inclusive parental leave policy
- Pension and life assurance
- Medicash
- Employee Assistance Programs
- Regular social events
- Dog-friendly days and spaces
- Generous product discount and gifting
About the Company
- Founded in 2013 by Charlotte Tilbury CBE, Charlotte Tilbury Beauty aims to empower everyone to be their most confident self.
- The company has transformed the global beauty industry with easy-to-use, easy-to-gift beauty icons.
- It is a global beauty phenomenon operating in over 50 markets with over 3,000 employees.
- The company is described as bold, disruptive, and powered by creativity, innovation, and technology.
- Charlotte Tilbury Beauty is committed to welcoming diverse backgrounds, cultures, identities, and perspectives.
Equal Opportunity
- At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.