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About the Role
As Digital Business Manager, you will act as the business ambassador of Accor's digital procurement solutions for UK and Benelux. Your mission will be to increase adoption, engagement, and business value generated through our digital ecosystem by working closely with Sales teams, Category Managers, Procurement stakeholders, suppliers, and hotel customers. You will be responsible for demonstrating how our digital solutions support commercial objectives, improve operational efficiency, and create value for both hotels and suppliers. Based in London, you will play a key role in accelerating digital transformation across your region while acting as the voice of customers towards product and digital teams.
Responsibilities
- Drive adoption and business growth by developing and executing adoption plans for Accor's digital procurement tools.
- Support customers in maximizing the value generated through digital platforms.
- Identify opportunities to increase platform usage, transaction volumes and customer engagement.
- Promote digital solutions as business enablers rather than operational tools.
- Partner with Sales teams to integrate digital solutions into customer discussions and value propositions.
- Support business development activities by demonstrating how digital procurement solutions contribute to revenue growth, efficiency, compliance and customer satisfaction.
- Participate in customer meetings, workshops, roadshows and events.
- Build compelling business cases and success stories showcasing platform value.
- Act as the voice of the market by gathering customer feedback, market insights and business requirements.
- Collaborate with Product teams to ensure regional needs are reflected in solution roadmaps.
- Contribute to prioritization discussions and product improvement initiatives.
- Deliver presentations, webinars and workshops to customers, suppliers and internal stakeholders.
- Promote best practices and drive awareness of new functionalities and services.
- Track adoption, engagement and commercial KPIs.
- Analyse business performance and identify growth opportunities.
- Provide recommendations and action plans based on data-driven insights.
Requirements
- Master / MBA / Bac + 4/5 education level.
- Field of study in Digital communication / Digital project management.
- Fluent in English.
- Analytical and problem-solving skills.
- Enthusiasm for learning and a proactive approach to tackling challenges.
- Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Canva.
- Technology savvy with a willingness and the curiosity to understand BI tools/processes.
- A keen interest in teamwork.
- Ability to work on several projects in parallel and prioritise tasks.
- Strict adherence to schedules and quality of deliverables.
Skills
- Digital communication
- Digital project management
- English fluency
- Analytical skills
- Problem-solving skills
- Communication skills
- Interpersonal skills
- Teamwork
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Canva
- BI tools/processes understanding
Location
- London
Work Type
- Hybrid
- Permanent
Education Level
- Master / MBA / Bac + 4/5
Benefits
- Package of benefits and perks
- Talent development opportunities
- Access to a comprehensive training catalogue within Accor Academy
- Various ESG activities & initiatives
About the Company
- Accor is a pioneer in responsible hospitality with more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
- The Accor Global Procurement Team within the Digital Factory works on strategic projects to strengthen the group’s value proposition.
- Astore is Accor's Global Procurement Organization, covering products & services for daily operational needs and projects.
- Astore's international organization and digital roadmap aim to ease procurement operations for Accor hotels and non-Accor partners.
- Astore has over 7500 clients worldwide and about 2000 external partners, aiming to be the first choice for procurement solutions in the hospitality sector.
- The Procurement organization gathers approximately 200 FTE in over 20 procurement offices.