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About the Role

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Responsibilities

Deliver key business processes with accuracy, efficiency and a strong focus on quality and customer outcomes.
Drive continuous improvement by creating, refining and documenting product processes that enhance colleague and customer experiences.
Partner with the Lead Product Manager and Product Manager to support the delivery of a diverse portfolio of product initiatives and projects.
Proactively identify opportunities to improve ways of working, increase efficiency and simplify processes.
Build strong, collaborative relationships with colleagues, stakeholders and senior leaders across the business.
Develop a deep understanding of our products, customer needs, operational processes and regulatory requirements to support informed decision-making.
Work closely with Store and Telephone Banking teams to ensure colleagues have the knowledge, tools and guidance needed to confidently support customers and deliver great outcomes.

Requirements

Experience working within a financial services environment, or a similar regulated industry, with an understanding of the importance of governance, risk and customer outcomes.
Passionate about delivering great customer experiences, with a strong desire to help develop innovative, customer-focused propositions that meet customer needs, support business objectives and create meaningful value for our customers.
Quick learner who is naturally curious and proactive, asking insightful questions to build your knowledge, gather information and confidently drive tasks and projects forward.
Strong communicator, with the ability to convey information clearly and professionally, both verbally and in writing, adapting your style to different audiences and stakeholders.

Location

Holborn

Work Type

hybrid working

Salary/Compensations

competitive salary
discretionary annual bonus

Benefits

generous holiday allowance
attractive pension scheme
healthcare
life assurance
colleague discounts

About the Company

At Metro Bank, we believe the best banking experience starts with people who genuinely care.
We’re not just delivering banking services - we’re building trust through authentic connections.
Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships.
We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Equal Opportunity

Diverse teams really are the best teams.
We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.
We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.
So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?
Good luck!