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About the Role

The SAP Configuration Analyst is responsible for supporting NYPA’s SAP financial application and its related modules (ECC & S4 Hana). This role is critical for coordinating and executing recurring system maintenance activities, including modifications to system functionality (system configuration) to meet NYPA’s business requirements. The analyst ensures that these modifications are thoroughly tested within the SAP environment.

Responsibilities

Develops test plans and coordinates testing activities related to SAP legal compliance patches.
Manages system upgrades in collaboration with end-users.
Facilitates the transition of applications from implementation to post-implementation support, including providing training and user assistance programs.
Reviews system requirements and business processes.
Codes, tests, debugs, and implements software solutions.
Analyzes, diagnoses, recommends, and implements best practice solutions to resolve business process issues.
Troubleshoots problems, generates periodic reports, and conducts data analysis.
Focuses on process improvement and automation.
Engages in customer liaison activities as appropriate.
Plans and manages small-scale system development and implementation projects that affect the SAP financial systems environment.
Provides system design and configuration support for SAP/ERP finance applications and related modules.
Develops conceptual designs for solutions and makes necessary changes to system rules.
Participates in the upgrade of finance and billing application modules.
Manages end-user activities.
Makes design-related decisions as appropriate.
Delegates assignments to billing and accounting staff to achieve project objectives.
Provides the technical skills needed to implement, support, maintain, and improve hardware and software solutions.
Provides support and management of core Directory Services platforms (Active Directory, DNS, etc).
Performs operational management of key infrastructure platforms and services like M365, VMware, storage, Cloud (IaaS, PaaS, SaaS).
Assists in design and operations of DaaS and End-user services engineering.
Works cross-functionally with other teams and stakeholders during incidents and changes while adhering to established ITSM protocols and processes.
Ensures the performance and reliability of business systems through proactive monitoring.
Provides technical guidance to lower-level staff.
Monitors and maintains capacity and performance metrics for system features, recommends and takes corrective/preventative actions.
Assists in the design and implementation of solutions.
Provides proactive communications with appropriate IT staff and users on technology changes that will impact work processes.
Recommends, develops, and supports continuous improvement of IT operations through task automation and scripting.
Ensures core infrastructure resiliency and support of Business Continuity Processes and Disaster Recovery exercises.

Requirements

Must be aware of changes and advancements in the industry and develop industry-wide expertise.
Technical knowledge of all phases of software implementation and support.
Excellent interpersonal, written, and oral communication across multiple IT teams.
Competent to work at the highest technical level on all phases of system implementations and support.
Demonstrated ability to provide high-quality solutions based on comprehensive analysis.
Persuasive with strong negotiating skills is also critical.
Understanding of how NYPA interacts with outside organizations, including other utilities and regulatory agencies, and with its customers.
Familiarity with NYPA’s budgets, costs, and policies.
Demonstrated proficiency on the M365 platform and services, virtualization technologies, storage and compute, cloud platforms, and infrastructure services like Active Directory, DNS, etc.
Experience with scripting languages and automation tools.
May be required to take trips to NYPA facilities to address issues.
May be required to travel overnight to NYPA facilities.
May be required to travel to NYPA’s hot-site as part of NYPA’s Disaster Recovery/Business Continuance Hot-Site procedures.

Skills

SAP financial application support
SAP ECC and S4 Hana modules
System configuration
System testing
Test plan development
SAP legal compliance patches
System upgrades
Application transition to post-implementation support
Training and user assistance
Software development lifecycle
Problem analysis and resolution
Reporting
Data analysis
Process improvement
Automation
Customer liaison
Project management (small-scale)
System design
Conceptual design
System rules modification
Finance and billing application module upgrades
End-user activity management
Design decision making
Delegation
Hardware and software solutions implementation, support, maintenance, and improvement
Directory Services platforms (Active Directory, DNS)
M365
VMware
Storage
Cloud (IaaS, PaaS, SaaS)
DaaS
End-user services engineering
ITSM protocols and processes
Proactive monitoring
Technical guidance
Capacity and performance metrics monitoring
Corrective and preventative actions
Solution design and implementation
Proactive communication
IT operations improvement
Task automation
Scripting
Infrastructure resiliency
Business Continuity Processes
Disaster Recovery exercises
Industry changes and advancements awareness
Interpersonal communication
Written communication
Oral communication
Negotiating skills
M365 platform and services
Virtualization technologies
Compute technologies
Cloud platforms
Infrastructure services (Active Directory, DNS)
Scripting languages
Automation tools

Location

NYPA facilities

Work Type

Provisional
Full-time

Experience Level

4 years of related experience preferred
2 years in an applications development and support environment preferred

Education Level

Bachelor’s Degree required
IT related field preferred

Salary/Compensations

$110,000 - $137,000

Benefits

Medical
Dental
Vision
Flexible spending accounts
Retirement plan
401(k) plan
Employee assistance program
Vacation
Sick time
Holidays
Medical leave
Parental leave

About the Company

The New York Power Authority is committed to providing fair, competitive, and market-informed compensation.
The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply.
As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them.
We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns.

Equal Opportunity

As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them.
We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns.