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About the Role
As a Store Manager, you are key to engaging customers, guiding them to the right products, and inspiring your team to create memorable experiences. You will handle budgeting, plan marketing strategies, build the store's customer base, coordinate daily activities, and build relationships with stakeholders in a dynamic and friendly environment.
Responsibilities
- Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer-focused culture.
- Become an expert on Bird & Blend products and values and handle escalated customer queries promptly.
- Drive your team to meet sales targets and KPIs and implement sales strategies to boost sales and customer experience.
- Lead, motivate and support your team to achieve individual and collective goals.
- Provide feedback and coaching to enhance individual and store performance.
- Recruit, induct, train, and develop a high-performing team that fosters a positive store environment.
- Oversee daily store operations, including opening and closing procedures.
- Organise and oversee team schedules to ensure adequate shop floor cover.
- Maintain high visual merchandising standards, ensuring the store is exciting, inviting, and accessible.
- Support B&B in reaching sustainability and impact goals and lead your team to do the same.
- Manage stock efficiently to optimise stock levels, minimise discrepancies, and ensure product availability.
- Arrange, plan and execute stock takes.
- Lead and host store and local events, including evening events.
- Motivate and lead the team to engage customers with samples inside and outside the store, and at external events.
- Foster relationships within the local community to increase footfall and successful store events and activities.
Requirements
- At least 2 years of previous management experience or similar within a customer service environment.
- Proven track record of effective selling skills and the ability to drive commercial outcomes.
- Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment.
- Excellent communication, problem-solving, and visual merchandising skills.
- A genuine passion for our product and the confidence to share your enthusiasm with customers and the team.
- Excellent customer service skills with the ability to build rapport and connect with customers confidently.
- Experience in managing employee relations cases effectively.
- Demonstrated ability to use empathy to manage interpersonal relationships effectively.
- A curious and open-minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives.
- Flexibility in availability is essential, as shifts may vary weekly.
- Going above and beyond to ensure customer satisfaction is second nature.
Skills
- People Management
- Brand Ambassadorship
- Sales Skills
- Team Leadership
- Communication
- Problem-Solving
- Visual Merchandising
- Product Enthusiasm
- Customer Service
- Employment Relations Management
- Professionalism
- Empathy
- Open Mindset
- Flexibility
- Commitment to Excellence
- Approaching People
Location
- London, Portobello
Work Type
- Permanent
- Full-time
- On-site
Experience Level
- 2 years management experience
Benefits
- Sunday Times Best Places To Work 2023 employer
- Friendly and supportive team culture
- Membership of company pension scheme
- 25 days holiday (plus bank holidays) that increases with service
- Your birthday off
- Life Insurance & Income Protection
- Health Cash Plan (after one year service)
- Life Happens Leave
- Complimentary drinks and snacks
- Monthly tea allowance
- Generous staff discount
- Employee Assistance Programme
- Bike to Work Scheme
- Electric Vehicle Scheme
- Paid volunteer days
- Dog-friendly office
- Enhanced family friendly policies
- Flexible working
About the Company
- Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea.
- The company was set up & is run by Krisi & Mike, who have been building Bird & Blend from scratch for over 10 years, staying true to their ethos & values.
- Bird & Blend is leading the way in tea innovation in the UK, with multiple retail stores & a thriving international online store.
- The company has grown out of a core belief in doing business in a better way.
Equal Opportunity
- We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
- If you require any reasonable adjustments to support you throughout the application or interview process please let us know.