Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Enquiry Officer - NL Fostering Hub role.
Rezi rewrites your resume against London Borough of Camden's job description. Free.
Tailor your resume to this Enquiry Officer - NL Fostering Hub role.
Rezi rewrites your resume against London Borough of Camden's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Enquiry Officer - NL Fostering Hub posting at London Borough of Camden — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Enquiry Officer - NL Fostering Hub posting at London Borough of Camden — free, in seconds.
About the Role
As an Enquiry Officer, you will be the first point of contact for prospective foster carers within the North London Fostering Hub. Your role is crucial in ensuring a welcoming and informative experience from their initial enquiry through the early stages of their fostering journey. You will manage enquiries across various channels, provide accurate information about fostering and the application process, and help maintain engagement. Additionally, you will manage records, track enquiries, and facilitate smooth handovers to assessment pathways. You will collaborate with colleagues across six North London boroughs, contribute to recruitment events, and identify areas for improving the prospective carer experience.
Responsibilities
- Manage enquiries across telephone, digital, and event-based channels.
- Provide clear and accurate information about fostering, the application process, and expectations for prospective carers.
- Help prospective carers stay engaged and support their attendance at information sessions.
- Ensure timely follow-up for prospective carers progressing towards assessment.
- Maintain high-quality records and track enquiries.
- Support effective handovers into assessment pathways.
- Work closely with colleagues across six North London boroughs.
- Contribute to recruitment events, information sessions, and community engagement activities.
- Identify barriers, trends, and opportunities to strengthen the prospective foster carer journey.
Requirements
- Confident and approachable communicator.
- Understanding of the importance of excellent customer service, especially with personal or sensitive conversations.
- Experience in a customer-facing or enquiry-handling environment.
- Comfortable communicating with people through different channels.
- Ability to listen, provide clear and accurate information, and create a positive first interaction.
- Highly organised with strong attention to detail.
- Ability to manage multiple enquiries and competing priorities.
- Ability to maintain accurate records and meet service standards.
- Understanding of handling sensitive and confidential information appropriately.
- Enjoy working with colleagues and partners across different teams and organisations.
- Genuine commitment to improving outcomes for children by supporting prospective foster carers.
- Experience within children's services, recruitment, or the public sector is an advantage.
- Strong communication and interpersonal skills.
- Customer-focused approach.
- Ability to provide a professional, supportive, and inclusive service.
Skills
- Communication
- Customer service
- Interpersonal skills
- Record keeping
- Information management
- Collaboration
Location
- 5 Pancras Square, London N1C 4AG
- Hybrid
- Travel across North London as required
Work Type
- Hybrid
- Fixed Term/Secondment
- Some evening and weekend working may be needed
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £38,544
Benefits
- 27 days annual leave for new starters, rising to 31 days after 5 years
- Local Government Pension Scheme
- Flexible working opportunities
- Interest free loans
- Access to staff networks
- Career development and training
- Wellbeing support and activities
About the Company
- Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone.
- Camden is committed to inclusion and diversity.
- Camden is committed to safeguarding.
Equal Opportunity
- We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience.
- We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
- Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone.
- This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.
- Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.