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About the Role
The Estates Manager role provides corporate property management support, service co-ordination, and advice for a commercial property portfolio. The purpose is to deliver an efficient and effective property management service and strategic advice, manage client relationships for profitability, and generate new business opportunities.
Responsibilities
- Perform general estate management duties for a defined national or regional portfolio.
- Manage the onboarding of new properties.
- Handle landlord inquiries and interpret lease obligations.
- Liaise regularly with landlords and tenants, enforcing responsibilities.
- Manage key landlord relationships.
- Oversee applications for landlord’s consent.
- Interpret lease obligations and enforce landlord repair covenants.
- Support the annual budgeting process.
- Support the contract reporting cycle.
- Coordinate and resolve third-party/neighbor requirements and disputes.
- Coordinate and manage the sublet estate.
- Audit and challenge service charges and insurance premiums.
- Manage or support projects.
- Approve funding requests and charge raising reports.
- Handle contested/escalated arrears recovery.
- Manage and oversee professional/advisory instructions.
- Conduct and report on property inspections.
- Ensure property files are up-to-date.
- Maintain appropriate data, supervision, and reporting on the client property database.
- Manage specialist service partner provisions across a property portfolio.
- Review and quality assure reports and recommendations from subject matter experts.
- Perform routine Lease Advisory and Agency work, including license applications and renewals.
- Monitor and update the client helpdesk.
- Coordinate, report on, and attend client/contract meetings.
- Manage the performance of contractors and service providers.
- Contribute to the planning, development, and monitoring of premises.
- Collate data and report on H&S and Environmental performance.
- Investigate, report on, and manage insurance claims.
- Process invoices.
- Comply with company policy and statutory requirements.
- Work flexibly and as part of a team.
- Collaborate with the Estates Administrator.
- Manage client relationships.
Requirements
- Recognized expertise with positive client feedback.
- Act as a point of contact for peer group questions.
- Demonstrate commercial acumen and enterprise.
- Proactively share client intelligence and opportunities.
- Actively seek best practice working methods.
- Willingness to challenge the norm and stay updated on current trends.
- Suggest improvements for quality or value.
- Excellent organization and communication skills, both oral and written.
- Actively listen to client, stakeholder, and colleague requirements.
- Incorporate requirements into planning and delivery.
- Intermediate knowledge of Microsoft Office products.
- Continuously improve work quality and ensure quality control.
- Find solutions to problems and pre-empt issues.
- Work under pressure and meet tight deadlines.
- Challenge inefficiencies in task delivery.
- Adapt service to meet changing client requirements.
- Deliver high levels of client satisfaction.
- Be a team player.
- Work collaboratively and on own initiative.
- Promote information sharing and new working relationships.
- Go the extra mile for clients and colleagues.
- Assume extra work/tasks to support the team and business.
- Actively request, incorporate, and act on feedback for personal development.
- Seek out and attend relevant training courses.
- Be aware of and identify behaviors and actions that should be challenged.
- Consider the diversity and inclusion agenda in all actions.
- Look for ways to benefit the community (internal, industry, charity).
Skills
- Microsoft Office products (Intermediate)
Location
- London
Work Type
- Full-time
Experience Level
- Senior Surveyor
About the Company
- Colliers is a leading commercial real estate services company providing a full range of services to occupiers, developers, and investors.
- Services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research.
- Services cover core sectors (office, industrial, retail, hotel) and specialized property types.
- The UK business is headquartered in London with over 1300 specialists across 16 offices in the UK and Ireland.
Equal Opportunity
- Colliers makes reasonable adjustments in line with the Equality Act 2010.
- Colliers is a Disability Confident Employer.
- Colliers is an equal opportunities employer.
- We do not discriminate based on age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation.
- We value diverse experience and neurodiversity.