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About the Role
The Specialist Distribution Technology ensures the optimal and revenue-maximizing use of distribution systems across 300 member hotels. This role acts as the escalation point for complex technical issues, advanced troubleshooting, and conflict resolution impacting hotel and company revenues. The Specialist is also responsible for onboarding new hotels, delivering advanced trainings, and mentoring interns, while safeguarding revenue streams and maintaining rate parity.
Responsibilities
- Configure, maintain, and optimize member hotels in SynXis, MARSHA, and related Marriott systems.
- Monitor connectivity and performance across OTAs, GDS, IDS, Voice, direct booking engines, and mobile channels.
- Handle escalated tickets requiring in-depth troubleshooting, ensuring timely resolution.
- Conduct audits and system health checks, ensuring integrity, compliance, and consistency of data across systems.
- Configure and implement new hotels within Design Hotels systems, supporting budgeted revenue targets.
- Act as an escalation point for complex distribution-related issues and recurring problem cases.
- Provide advanced second-level support to hotels on system use, connectivity challenges, and performance optimization.
- Deliver comprehensive onboarding and advanced CRS trainings for hotels.
- Advise hotels on advanced rate setup, revenue integration, and best practices in distribution and channel management.
- Handle conflict resolution with hotels, travel agents, or guests.
- Ensure accuracy and consistency of hotel content across all connected channels.
- Manage and support rate loading across all distribution channels.
- Lead OTA and GDS onboarding processes and resolve escalated connectivity or extranet access issues.
- Perform GDS and OTA audits and troubleshooting.
- Supervise and train interns, acting as a mentor.
- Support onboarding and training of new Distribution Technology team members.
- Collaborate with internal stakeholders to align distribution technology with commercial goals.
- Contribute to distribution-related projects aimed at improving operations, developing training materials, and enhancing processes.
Requirements
- Minimum 2 years of professional experience in distribution, reservations, revenue management, or related technical hospitality roles.
- Advanced knowledge of distribution systems: CRS (SynXis, MARSHA, SiteMinder), Marriott systems (DAC, HPP, Product Catalog, MaRFP, MARSHA, mPortal).
- Knowledge about connectivity with different hotel systems: PMS (Opera, MEWS, StayNTouch, Protel, Infor), RMS (Duetto, IDeaS, HappyHotel).
- Familiarity with OTAs: Booking.com, Expedia, Agoda, Trip.com, Tablet, Mr. & Mrs. Smith.
- Experience with XML required.
- Proficiency in Microsoft Office (especially Excel) with ability to analyze and interpret data.
Skills
- Technical expertise
- Analytical skills
- Problem-solving ability
- Customer-facing skills
- Cross-cultural awareness
- Leadership skills
- Mentoring
- System implementation
- Advanced troubleshooting
- Conflict resolution
- Content management
- Channel management
- Rate management
- Data analysis
Location
- Berlin
Work Type
- Hybrid mobile working
Experience Level
- Minimum 2 years of professional experience
Education Level
- Degree in Hospitality Management, Business Administration, Information Technology, or a related field.
Benefits
- A great experience in the niche market of luxury boutique hotels
- Hybrid mobile working options
- Working hours may vary between 7AM and 9PM (Monday to Friday)and in coordination with your personal wishes
- Working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™
- Great benefits at member hotels, brand partners and other employee discounts and special offers, including Marriott Explore rates
- Career development opportunities in an international company
About the Company
- Design Hotels GmbH represents and markets a curated selection of over 300 luxury hotels in over 60 countries, united by a commitment to individuality, progressive design, and cultural authenticity.
- The company embodies the most advanced ideas in the hospitality industry, offering discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.
- Design Hotels GmbH is part of the Marriott International portfolio.
Equal Opportunity
- Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.