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About the Role

As our (Sr.) IT Operations Manager, you will own HOLY’s IT operations end to end and build the secure, scalable foundation for our continued growth. Across identity, devices, support, SaaS, security and compliance, sites, and data, you will turn today’s setup into a resilient and auditable IT function. You will combine hands-on delivery with strategic planning, working closely with People & Org, Finance, Legal, Operations, and leadership. This is an opportunity to shape IT at HOLY from the ground up.

Responsibilities

Own HOLY’s security and compliance roadmap, including NIS2 and data protection requirements, incident response, cyber insurance, backups, and audit readiness.
Translate risks into clear priorities and ensure critical controls are documented, implemented, and tested.
Run the complete device lifecycle across macOS, iOS, and Windows.
Own Jamf and Intune, establish secure baselines, enable zero-touch setup, manage patching and endpoint protection, and oversee procurement and rental partners.
Build reliable, auditable access management across HOLY’s systems.
Own the directory, SSO, MFA, and role-based access while ensuring timely onboarding, role changes, and offboarding.
Create a dependable support model with clear SLAs, ticketing, self-service documentation, and reduced single-person dependency.
Ensure reliable networks, WiFi, and AV across offices and pop-up locations in partnership with internal teams and external providers.
Govern HOLY’s SaaS portfolio, file storage, NAS, backups, and relevant HR and payroll infrastructure.
Build cost and renewal visibility, consolidate redundant tools, manage vendors and contracts, and validate business continuity through tested restores.
Co-develop a IT roadmap that supports international growth and a workforce of 200+ employees and growing!
Design repeatable processes and make clear investment cases for the systems, partners, and future team capacity HOLY needs.

Requirements

Experienced IT operator who has built or significantly improved IT operations in a fast-growing company and is comfortable owning both daily delivery and long-term direction.
Understanding of endpoint security, incident response, data protection, and audit readiness.
Experience with NIS2, GDPR, or comparable regulatory requirements is highly valuable.
Ability to independently operate and optimize Jamf or an equivalent enterprise MDM platform.
Experience with Intune and mixed-device environments is a strong advantage.
Ability to translate company growth into practical infrastructure decisions, scalable processes, and well-reasoned investment cases.
Proven ability to manage service providers, negotiate SLAs and contracts, rationalize the SaaS stack, and own renewal cycles while maintaining operational continuity.
Ability to explain risk, cost, and technical trade-offs in plain language and adapt communication to founders, leaders, and cross-functional partners.
Thrives where processes are still being created, takes accountability without waiting for a playbook, and documents work so the function does not depend on one person.

Skills

Jamf
Intune
MDM
NIS2
GDPR
Endpoint security
Incident response
Data protection
Audit readiness
Identity and Access Management
SSO
MFA
SaaS governance
Vendor management
Contract negotiation
Business continuity

Location

Berlin

Work Type

Flexible working hours

Experience Level

Senior

Salary/Compensations

Competitive compensation, including company shares
Strong salary and meaningful equity

Benefits

Company shares
28 vacation days
30 work-from-abroad days
€1,500 learning budget
Urban Sports Club membership
Public transport subsidy
Biannual 360° feedback tied to compensation

About the Company

HOLY is the soft drink revolution with product lines including Energy®, Iced Tea®, Hydration®, Milkshake®, and HOLY Syrup Bottle® offering amazing taste across 50+ flavors with a good conscience for body & environment.
Over 2M loyal customers and Europe's fastest growing consumer brand, with a cult-like community (HOLY Squad) and high customer satisfaction (4.6 stars on reviews.io).
Successfully scaled from D2C to Global Omnichannel, achieving over €250M D2C revenue in DACH, FR, UK and PL, and now scaling the retail business.
Aims to revolutionize the soft drink industry and build a generational love brand: tastier, healthier & more sustainable.
Backed by world-class consumer investors, with a team of 200+ people aiming high.
A successful and growing company that has been growing profitably and quickly for the last 36+ months and has raised a series B.
Offers a top product with differentiated soft drinks that have won over 2.5 million customers.
Startup culture valuing flat hierarchies, fast pace, and personal development.
Central office in Berlin Prenzlauerberg.

Equal Opportunity

Holy Softdrinks GmbH is an equal opportunity workplace and is devoted to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
If you have a specific need that requires assistant in the application process, please reach out to our People Team at jobs@holy.com.